Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 22:06:05 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:57 AM, 11th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            01:57 AM, 11th Jan                     hello                    Hi           01:57 AM, 11th Jan                   Mohammad                   hello           01:57 AM, 11th Jan                   Mohammad                   How may I help you?           01:58 AM, 11th Jan                     hello                    Actually i hv a credit note           01:58 AM, 11th Jan                     hello                    Which i would like to use online purchase           01:58 AM, 11th Jan                     hello                    Is it possible           01:58 AM, 11th Jan                   Mohammad                   from where did you got the credit note ?           01:58 AM, 11th Jan                     hello                    I purchase products online           01:59 AM, 11th Jan                     hello                    Whch i returned 1 top in ur stores           01:59 AM, 11th Jan                     hello                    They gave me a credit note           01:59 AM, 11th Jan                   Mohammad                   so it must be mentioned on that it can be redemmed online or at store.           01:59 AM, 11th Jan                     hello                    Bt i want to use it for my online purchase           01:59 AM, 11th Jan                   Mohammad                   if you have received it from online purchase you can use it for online shopping           02:00 AM, 11th Jan                     hello                    Nothng menrioned           02:00 AM, 11th Jan                   Mohammad                   can you please tell me the voucher number ?           02:00 AM, 11th Jan                     hello                    96270381419304090415           02:01 AM, 11th Jan                   Mohammad                   ok please also tell me how you receive it through email or you received it against any refund in any of your order ?           02:02 AM, 11th Jan                     hello                    I exchanged it in ur store           02:03 AM, 11th Jan                     hello                    Recd it frm the store           02:03 AM, 11th Jan                     hello                    Afainst the products purchased online           02:03 AM, 11th Jan                   Mohammad                   yes i can check that now in your order number 9627038141           02:03 AM, 11th Jan                     hello                    Yes           02:03 AM, 11th Jan                   Mohammad                   Please be assure you can use it for online shopping.           02:04 AM, 11th Jan                     hello                    Oh gr8           02:04 AM, 11th Jan                   Mohammad                   Is there anything else I can help ?           02:04 AM, 11th Jan                     hello                    Wht code shud i enter to redeem it           02:04 AM, 11th Jan                   Mohammad                   just enter this number 96270381419304090415 in promo code section while check out           02:05 AM, 11th Jan                   Mohammad                   that's it           02:05 AM, 11th Jan                   Mohammad                   it will be redeemed           02:05 AM, 11th Jan                     hello                    Ohk thnx for ur help           02:05 AM, 11th Jan                   Mohammad                   welcome.           02:05 AM, 11th Jan                     hello                    Gr8 help           02:05 AM, 11th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:05 AM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1975324