Subject: Ticket Assigned - Conversation with fatma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 20:45:58 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatma fatma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatma Bot:  Hi Fatma ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627175945 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501507422            12:38 AM, 11th Jan                   Mohammad                   Hi Fatma, Thank you for contacting us. My name is Mohammad. How may I help you?            12:39 AM, 11th Jan                     fatma                    I have orderd two items only one delivered           12:39 AM, 11th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           12:40 AM, 11th Jan                     fatma                    9627175945           12:40 AM, 11th Jan                   Mohammad                   Please allow me to check it for you.            12:40 AM, 11th Jan                     fatma                    Only carseat has been recieved           12:40 AM, 11th Jan                     fatma                    Ok           12:40 AM, 11th Jan                   Mohammad                   I can see your order is in 2 packages           12:43 AM, 11th Jan                   Mohammad                   one is delivered with baby car seat           12:43 AM, 11th Jan                   Mohammad                   you will also get the other items with 2nd package.           12:44 AM, 11th Jan                     fatma                    Ok           12:44 AM, 11th Jan                     fatma                    Do you know when           12:44 AM, 11th Jan                   Mohammad                   Is there anything else I can help ?           12:44 AM, 11th Jan                   Mohammad                   It will be delivered very soon within 2-3 business days.           12:44 AM, 11th Jan                     fatma                    Ok           12:44 AM, 11th Jan                     fatma                    Thanks alot           12:44 AM, 11th Jan                   Mohammad                   Is there anything else I can help ?           12:44 AM, 11th Jan                   Mohammad                   welcome.           12:45 AM, 11th Jan                     fatma                    Thank u           12:45 AM, 11th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:45 AM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1975234