Subject: Ticket Assigned - Conversation with hina yameen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 19:20:13 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hina yameen hina yameen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hina yameen Bot:  Hi Hina Yameen ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097455230645            11:05 PM, 10th Jan                   Mohammad                   Hi Hina, Thank you for contacting us. My name is Mohammad. How may I help you?            11:05 PM, 10th Jan                     hina yameen                    I made ome order of 88 qr and I made some return request too.           11:06 PM, 10th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           11:06 PM, 10th Jan                     hina yameen                    I want to pay my new order payment by my refunded amount and remaining money I want in cash           11:06 PM, 10th Jan                     hina yameen                    We’ve shipped your order 4527730813 with AWB FC0110210003707. Please click here to track :https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FC0110210003707           11:07 PM, 10th Jan                   Mohammad                   We apologies but it is not possible for us to do that.           11:07 PM, 10th Jan                   Mohammad                   Your refund will be sent back           11:07 PM, 10th Jan                   Mohammad                   and for new order the separate payment will be there.           11:08 PM, 10th Jan                     hina yameen                    Will I get my refund in cash           11:08 PM, 10th Jan                   Mohammad                   please tell me the order number you have raised return request ?           11:09 PM, 10th Jan                     hina yameen                    Its not whole order its 3 items from two different order           11:10 PM, 10th Jan                     hina yameen                    Return for Printed Wall Clock  -  Gold   of order 4527413586 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.           11:10 PM, 10th Jan                     hina yameen                    Return for 2-Piece Jacquard Curtain Set w...   of order 4527413586 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.           11:11 PM, 10th Jan                   Mohammad                   what was the payment method for these 2 orders ?           11:11 PM, 10th Jan                   Mohammad                   card or cash /           11:12 PM, 10th Jan                     hina yameen                    Cash           11:12 PM, 10th Jan                   Mohammad                   Please allow me to check it for you.            11:12 PM, 10th Jan                     hina yameen                    Ok           11:12 PM, 10th Jan                   Mohammad                   your refund will be credited in my credit           11:13 PM, 10th Jan                   Mohammad                   as you have paid by cash.           11:13 PM, 10th Jan                   Mohammad                   Is there anything else I can help ?           11:14 PM, 10th Jan                     hina yameen                    So please use that credit for my new order           11:14 PM, 10th Jan                     hina yameen                    Which I already made           11:14 PM, 10th Jan                   Mohammad                   We are really sorry as we are not authorized to do so.           11:14 PM, 10th Jan                   Mohammad                   Please understand           11:14 PM, 10th Jan                     hina yameen                    Then give my cash back           11:14 PM, 10th Jan                     hina yameen                    What will I do with my credit if I am not planning to buy now any more.           11:15 PM, 10th Jan                   Mohammad                   If you want the cash refund we suggest you to kindly return the items on store nad there you can ask for the cash refund also.           11:15 PM, 10th Jan                     hina yameen                    Okay           11:15 PM, 10th Jan                     hina yameen                    And what I have to show to them as a bill.           11:16 PM, 10th Jan                   Mohammad                   we really appreciate you understanding           11:16 PM, 10th Jan                   Mohammad                   just order number and more over email.           11:16 PM, 10th Jan                     hina yameen                    Okay thanks           11:16 PM, 10th Jan                   Mohammad                   welcome.           11:16 PM, 10th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:16 PM, 10th Jan                     hina yameen                    Thanks           11:17 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1975067