Subject: Ticket Assigned - Conversation with reem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 19:12:27 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reem reem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reem Bot:  Hi Reem ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9619496415 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556963573            11:02 PM, 10th Jan                     reem                    Thanks           11:02 PM, 10th Jan                     reem                    Hi           11:02 PM, 10th Jan                   Mohammad                   Hi Reem, Thank you for contacting us. My name is Mohammad. How may I help you?            11:03 PM, 10th Jan                     reem                    I want you to send me my invoice please for this order           11:03 PM, 10th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           11:05 PM, 10th Jan                     reem                    9619496415           11:08 PM, 10th Jan                   Mohammad                   Please allow me to check it for you.            11:08 PM, 10th Jan                   Mohammad                   we need to forward the concern to the relevant team.           11:08 PM, 10th Jan                   Mohammad                   Please allow us some time to get the work done.           11:09 PM, 10th Jan                     reem                    Ok           11:10 PM, 10th Jan                   Mohammad                   thanks for cooperation.           11:12 PM, 10th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:12 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1975050