Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 18:39:50 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627376335 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526249013 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hi Customer:  I just want to ask if my order already dispatch? Agent:  Could you please share your order number so that I can assist you further? Customer:  I have a problem my contact number had blocked maybe the delivery man cannot contact me..thats why i need to give my personal number 0526249013 Customer:  This my order number 9627376335 Customer:  Coz im expecting it today Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Okay thank you Agent:  yes the order is out for delivery today. Customer:  Can i have the number of delivery man please Customer:  Or maybe you should give him my other number 0526249013 Agent:  we are apologising for that but the courier company is separated Agent:  Please be assured as we have now escalated this issue to our concerned team and they will update the number to the courier company. Customer:  Okay thankyou have a nice day Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:23 PM, 10th Jan                     hi                    Hi           10:23 PM, 10th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            10:23 PM, 10th Jan                     hi                    How can i return my order they give me wrong item           10:24 PM, 10th Jan                     hi                             10:24 PM, 10th Jan                     hi                    I ordered the green cup with black and red color but they sent me this one           10:25 PM, 10th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           10:25 PM, 10th Jan                     hi                             10:25 PM, 10th Jan                     hi                             10:25 PM, 10th Jan                   Mohammad                   Please share your order number ?           10:26 PM, 10th Jan                     hi                    9627376335           10:26 PM, 10th Jan                   Mohammad                   Please allow me to check it for you.            10:26 PM, 10th Jan                   Mohammad                   We apologies for the inconveneince.           10:27 PM, 10th Jan                   Mohammad                   We have initiated a return request for the wrong item           10:27 PM, 10th Jan                   Mohammad                   our courier will contact you for collection of the item within 3-5 business days.           10:28 PM, 10th Jan                     hi                    But i already paid what will i do now?           10:28 PM, 10th Jan                   Mohammad                   Your refund for AED 39 will be credited in your my credit           10:28 PM, 10th Jan                     hi                    How           10:29 PM, 10th Jan                   Mohammad                   you can also have the option of returning the product in store and take the cash refund           10:29 PM, 10th Jan                   Mohammad                   as per your convenience.           10:29 PM, 10th Jan                     hi                    Which store?           10:29 PM, 10th Jan                   Mohammad                   any splash or centrepoint store.           10:30 PM, 10th Jan                     hi                    Or can i exchange it with the other v           10:30 PM, 10th Jan                     hi                    Cap?           10:30 PM, 10th Jan                   Mohammad                   We apologies but exchange is not possible for splash products.           10:30 PM, 10th Jan                   Mohammad                   only return and refund can be done.           10:30 PM, 10th Jan                     hi                    Okay           10:31 PM, 10th Jan                   Mohammad                   Is there anything else I can help ?           10:31 PM, 10th Jan                     hi                    Two items           10:31 PM, 10th Jan                     hi                    The cap and one jogger           10:31 PM, 10th Jan                   Mohammad                   please tell the exact name of the item ?           10:31 PM, 10th Jan                     hi                    Okay wait           10:31 PM, 10th Jan                   Mohammad                   161548624 - - Kappa Printed Jog Pants with Pocket Detail and Drawstring           10:32 PM, 10th Jan                   Mohammad                   this /           10:32 PM, 10th Jan                     hi                    Yes           10:32 PM, 10th Jan                   Mohammad                   cap and jog both return ?           10:32 PM, 10th Jan                     hi                    Yes sir           10:32 PM, 10th Jan                   Mohammad                   Please be on hold.           10:33 PM, 10th Jan                   Mohammad                   ok return created for both items           10:34 PM, 10th Jan                   Mohammad                   Is there anything else I can help ?           10:34 PM, 10th Jan                     hi                    Okay it is possible tomorrow ? What will i show to them?           10:35 PM, 10th Jan                   Mohammad                   yes you can           10:35 PM, 10th Jan                   Mohammad                   just tell the order number           10:35 PM, 10th Jan                   Mohammad                   or email you received           10:35 PM, 10th Jan                   Mohammad                   anything.           10:35 PM, 10th Jan                     hi                    Okay thankyou           10:36 PM, 10th Jan                   Mohammad                   welcome.           10:36 PM, 10th Jan                     hi                    More power           10:36 PM, 10th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:36 PM, 10th Jan                   Mohammad                   Is there anything else I can help ?           10:36 PM, 10th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:39 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1974985