Subject: Ticket Assigned - Conversation with abdul kalam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 18:21:07 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul kalam abdul kalam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul kalam Bot:  Hi Abdul Kalam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97339993812            10:10 PM, 10th Jan                   Mohammad                   Hi Abdul, Thank you for contacting us. My name is Mohammad. How may I help you?            10:11 PM, 10th Jan                     abdul kalam                    Actually i made a return but my product is not picked up           10:11 PM, 10th Jan                     abdul kalam                    From a long time           10:12 PM, 10th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           10:12 PM, 10th Jan                     abdul kalam                    Okey           10:12 PM, 10th Jan                     abdul kalam                    7426100612           10:13 PM, 10th Jan                     abdul kalam                    What happened???           10:15 PM, 10th Jan                   Mohammad                   Please allow me to check it for you.            10:15 PM, 10th Jan                     abdul kalam                    Okey           10:15 PM, 10th Jan                     abdul kalam                    Proceed           10:15 PM, 10th Jan                   Mohammad                   We apologies for the delay.           10:16 PM, 10th Jan                   Mohammad                   Please allow us some time to work on the issue.           10:16 PM, 10th Jan                     abdul kalam                    Plz arrange tomorrow           10:16 PM, 10th Jan                   Mohammad                   We will forward the case to the courier so that collection can be done on priority.           10:16 PM, 10th Jan                   Mohammad                   We will try our best to do it asap           10:17 PM, 10th Jan                   Mohammad                   Is there anything else I can help ?           10:17 PM, 10th Jan                     abdul kalam                    Plz do it ASAP           10:17 PM, 10th Jan                     abdul kalam                    By tomorrow           10:17 PM, 10th Jan                   Mohammad                   We will sure.           10:19 PM, 10th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:20 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1974940