Subject: Ticket Assigned - Conversation with farrukh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 18:11:30 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farrukh farrukh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farrukh Bot:  Hi Farrukh ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543695273            10:05 PM, 10th Jan                   Mohammad                   Hi Farrukh, Thank you for contacting us. My name is Mohammad. How may I help you?            10:05 PM, 10th Jan                     farrukh                    Please check my return process           10:06 PM, 10th Jan                     farrukh                    Order 6260799776           10:07 PM, 10th Jan                   Mohammad                   Please allow me to check it for you.            10:07 PM, 10th Jan                     farrukh                    Ok           10:07 PM, 10th Jan                   Mohammad                   return created on 08/01/2021           10:08 PM, 10th Jan                   Mohammad                   our courier partner will contact you within 3-5 business days           10:08 PM, 10th Jan                     farrukh                    But items didn't collect yet           10:08 PM, 10th Jan                   Mohammad                   We request to complete the business days within the time frame you will be contacted by the courier.           10:08 PM, 10th Jan                     farrukh                    Ok thanks           10:09 PM, 10th Jan                   Mohammad                   welcome.           10:10 PM, 10th Jan                   Mohammad                   Is there anything else I can help ?           10:10 PM, 10th Jan                     farrukh                    No thanks           10:10 PM, 10th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:11 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1974919