Subject: Ticket Assigned - Conversation with hai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 17:05:10 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hai hai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hai Bot:  Hi Hai ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551472829 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Thanks Customer:  Actually I was purchased some item by online Customer:  How can I get point in shukran Customer:  But my shukran showing 0 balance Customer:  Can u check and update pls Agent:  We would like to inform you that your shukran points will be automatically added after 14 days from the date of delivery. Customer:  Ok thans done and if u get 10point how much dirham redeem Agent:  I need to check and calculate that for you. Customer:  Approximately Agent:  I would like to inform you that approx 20 shukran points will ne 1 AED or 1.5 Agent:  approx not exact amount. Customer:  Ok done mohamed thanks for ur quick action Agent:  Is there anything else I can help ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hai ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Assalamualaikum Customer:  I want to know when will come ware house sale in jabal ali kindly advise pls Customer:  /startOver Customer:  /startOver Customer:  English Customer:  I want to know when will come ware house sale in jabal ali kindly advise pls Customer:  English Customer:  /startOver Customer:  /startOver Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Customer:  /startOver Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hai ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hai Customer:  Your order 9626985963 has been delivered. Come back soon! Customer:  Inner wear I was oreder 3 nos but I was received only 2 nos Customer:  IMAGE Customer:  IMAGE Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  After we checked the order has been send to you compelet including the Set of 3 - Assorted Trunks with Wide Elasticised Waistband Customer:  But I was received only 2 nos Customer:  I wanna return kindly advise pls Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  What is next procedure kindly advise even no option showing for return special this item Agent:  you will be notified via emaail for refund Customer:  Done Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hai ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:57 PM, 10th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            08:57 PM, 10th Jan                     hai                    I want know is there any store sale upcoming           08:58 PM, 10th Jan                     hai                    In jabal ali area           08:58 PM, 10th Jan                   Mohammad                   We would like to inform you that sale in store and online are different.           09:00 PM, 10th Jan                   Mohammad                   However, we request you to kindly check the store for store sales.           09:00 PM, 10th Jan                   Mohammad                   As we are online support team we only have the data for online.           09:01 PM, 10th Jan                   Mohammad                   We really thanks your understanding.           09:01 PM, 10th Jan                   Mohammad                   Is there anything else I can help ?           09:01 PM, 10th Jan                     hai                    Thanks           09:02 PM, 10th Jan                   Mohammad                   Welcome.           09:04 PM, 10th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:04 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1974759