Subject: New Reply Received - Click & Collect
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 06:15:38 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hi, <br>
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
We are still waiting for the refund to be made. <br>
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Since the refund is in credit and not back to the card, it should be made by now.
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
We want to buy a pushchair from your store and we are waiting for the refund to be made.
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
You sent a missing item and now you don't want to do the refund. Please advise on how this should be taken forward as we need to purchase the hugh chair by today and we want to use the amount that will be refunded.
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Regards, <br>
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Marie Romanos <br>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, January 8, 2021 10:34:27 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1948127] - Click &amp; Collect
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<div dir="ltr">Hi Marie,<br>
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Thank you for patience.<br>
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We apologize for the inconvenience caused to you.<br>
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We’re on it - and we’ll do our best to sort this out quickly. Please allow us some more time to work on this so we can assist you with this accordingly.<br>
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Feel free to get in touch if you need further assistance.<br>
<br>
Your friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1948127