Subject: New Reply Received - My Account
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 03:27:42 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto">Hi, <div><br></div>
<div>Thankyou for the assistance but really not happy with the outcome of this event. Eventually i have to wait for 3 to 10 working days for a technical error in both of my transactions. Splash has its own procedure for taking orders and refunds where as has its own procedure, all of this having a very bad impact on the end consumer.</div>
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<div> I wont do any further online shopping from splash as this experience was enough for me. Every time when i call splash helpline, each of customer service will come up with new information rather than some standard information that they can use to assist customers. </div>
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<div>Thanks &amp; Regards</div>
<div>Asif Rooman</div>
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<br>Sent from my Huawei phone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>Date: Sun, Jan 10, 2021, 5:44 AM<br>To: [email-masked]<br>Subject: Re: [#1971904] - My Account<br>
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<blockquote><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Asif,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that for the order number 9627608609 your refund for AED 175.00 and AED 221.00 was processed on 09/01/2021 with the transaction ID 169999990068445033. The amount will take 2-15 business days to be reflect back in your account.</div>
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<div dir="ltr">For the second order number 9627620182 We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.<br><br>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">1971904:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1971904