Subject: Ticket Assigned - Conversation with speak to agent
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 01:31:50 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with speak to agent speak to agent                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  speak to agent Bot:  Hi Speak To Agent ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599487902            05:20 AM, 10th Jan                     speak to agent                    Hmm           05:22 AM, 10th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            05:22 AM, 10th Jan                     speak to agent                             05:22 AM, 10th Jan                   Mohammad                   How may I help you?           05:23 AM, 10th Jan                     speak to agent                    When they canceled a 1.9 kd t shirt why I’m not getting the amount back?           05:23 AM, 10th Jan                     speak to agent                             05:23 AM, 10th Jan                     speak to agent                    It’s saying non refundable amount ?!           05:23 AM, 10th Jan                     speak to agent                    Hello?           05:26 AM, 10th Jan                   Mohammad                   Yes           05:26 AM, 10th Jan                   Mohammad                   Please allow me to check it for you.            05:26 AM, 10th Jan                     speak to agent                    Ok           05:26 AM, 10th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           05:27 AM, 10th Jan                     speak to agent                    Yes           05:27 AM, 10th Jan                     speak to agent                    8227486887           05:27 AM, 10th Jan                   Mohammad                   please be on hold           05:27 AM, 10th Jan                     speak to agent                    My total amount was 25.66 and if they cancelled 1.9 then I should only pay 23.8kd right?           05:28 AM, 10th Jan                   Mohammad                   I would like to tell you that only one item 162295475 - - Lee Cooper Solid T-shirt with Henley Neck and Short Sleeves  got cancelled in the order due to out of stock           05:29 AM, 10th Jan                   Mohammad                   the price of kwd 1.90 will be deducted from your total amount of the order as the order is still not delivered ok.           05:30 AM, 10th Jan                   Mohammad                   and the amount kwd 0.04 will be credited back to the my credit           05:30 AM, 10th Jan                   Mohammad                   Is there anything else I can help ?           05:31 AM, 10th Jan                     speak to agent                    Nope thank you           05:31 AM, 10th Jan                   Mohammad                   welcome.           05:31 AM, 10th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:31 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972198