Subject: Ticket Assigned - Conversation with grace
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 22:09:03 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with grace grace                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  grace Bot:  Hi Grace ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7424398563 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97336002649 Bot:  Please wait while we transfer you to an agent Customer:  Thanks Agent:  Hi,Grace Thank you for contacting us. How may I help you? Customer:  I made an order yesterday but I just realized that I ordered one item twice.. Customer:  Just asking if I could get another item instead Agent:  we are apologising but we can't make amendment in order if it conformed or shipped Customer:  Can I request a refund or exchange please Agent:  Could you please share your order number so that I can assist you further? Customer:  7424398563 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Sure I will Agent:  order has already shipped Agent:  you can can return the item after you receive the order Agent:  Do you have any other questions I can help you with? Customer:  Alright.... Customer:  The item I would like to return is a baby clothes Customer:  Will it be acceptable Agent:  yes you can return then in14 days after receive the order Customer:  Thanks Customer:  How do the return process go Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Thanks Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Grace ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:48 AM, 10th Jan                   Mohammad                   Hi Grace, Thank you for contacting us. My name is Mohammad. How may I help you?            01:49 AM, 10th Jan                     grace                    Good morning, I would like to order safari bouncer, but am not sure if it's electronic or manual.           01:50 AM, 10th Jan                     grace                    Is there a way you could confirm before I order online please           01:51 AM, 10th Jan                   Mohammad                   Please allow me to check it for you.            01:54 AM, 10th Jan                   Mohammad                   The item is manual           01:55 AM, 10th Jan                   Mohammad                   https://www.centrepointstores.com/ae/en/Baby-%26-Moms/Activity-%26-Gear/Infant-Activity/BABYSHOP-Bright-Starts-Giggle-and-See-Safari-Bouncer/p/159912550           01:55 AM, 10th Jan                   Mohammad                   please click on the link for more info           01:55 AM, 10th Jan                   Mohammad                   Is there anything else I can help ?           01:55 AM, 10th Jan                     grace                    That's all.. Thanks for your help           02:01 AM, 10th Jan                   Mohammad                   welcome           02:08 AM, 10th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:08 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972067