Subject: Ticket Assigned - Conversation with amna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 21:41:58 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amna amna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amna Bot:  Hi Amna ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971506283253 Bot:  Please wait while we transfer you to an agent Agent:  Hi Amna, Thank you for contacting us. How may I help you? Customer:  Hi, I didn’t picked my order from pickup point because I wanted that to return. But its showing delivered on app. While I am waiting for refund. Customer:  IMAGE Agent:  Could you please share your order number so that I can assist you further? Customer:  Hellooo are you there?? Agent:  yes , am wating for you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Amna ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Amna, Thank you for contacting us. My name is Nikhil. Customer:  Hi Agent:  We can see that you are contacting us for the refunds. Agent:  Could you please share your order number so that I can assist you further? Customer:  I ordered almost a month back. But I changed my kund so didn’t oick the item as I thought it will automatically refund Customer:  Still there is no response regarding payment Customer:  9619656444 Customer:  This is the order number Agent:  Thank you for the information. Agent:  Please allow me a moment. Customer:  Ok sure Agent:  Thank you for being online. Agent:  As per the system, we can see that the order was successfully collected on Dec 09. Agent:  We would request you to please confirm the same. Customer:  No I didn’t Customer:  Even I contacted several time over chat n phone Customer:  Call Customer:  To claim refund Agent:  We sincerely apologize for the inconvenience. Agent:  We will escalate your concern to the store team to check and provide the proof of collection. Customer:  What now?? Agent:  We would request you to please allow us some time to sort this out. Customer:  Yeah please.  How long will it take Customer:  Even when I ordered i didn’t even recieved any confirmation msg Agent:  Normally, the team will respond with in 2-3 business days. After their response, we will proceed further with your request. Customer:  It was only in App Customer:  Please do asap beacause already its been more than a month Agent:  We understand and we are sorry for the delay. Customer:  Ok. Agent:  We will try to get this resolved at the earliest. Customer:  Please Agent:  Is there anything else we may assist you with Customer:  Yes if i want to return any delivered item. Will  it charge anything ?? Agent:  No, we don't charge for the collection of the returns. Agent:  Is there anything else we may assist you with Customer:  No thank you Agent:  You are welcome! Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Amna ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:15 AM, 10th Jan                   Mohammad                   Hi Amna, Thank you for contacting us. My name is Mohammad. How may I help you?            01:15 AM, 10th Jan                     amna                    Hi. I ordered almost a month back.           01:15 AM, 10th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           01:15 AM, 10th Jan                     amna                    9619711592           01:16 AM, 10th Jan                     amna                    Are you there           01:18 AM, 10th Jan                     amna                    Hellooo           01:20 AM, 10th Jan                     amna                    /startOver           01:22 AM, 10th Jan                     amna                    /startOver           01:23 AM, 10th Jan                   Mohammad                   yes please let me check that           01:32 AM, 10th Jan                   Mohammad                   sorry for the inconvenience.           01:33 AM, 10th Jan                   Mohammad                   I can see that your order was a store pick up           01:33 AM, 10th Jan                   Mohammad                   and the is already delivered           01:34 AM, 10th Jan                   Mohammad                   Is there any other concern regarding the order ?           01:34 AM, 10th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:41 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972047