Subject: Ticket Assigned - Conversation with alia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 21:15:39 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alia alia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alia Bot:  Hi Alia ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504178187            01:08 AM, 10th Jan                   Mohammad                   Hi Alia, Thank you for contacting us. My name is Mohammad. How may I help you?            01:09 AM, 10th Jan                     alia                    hello mohammed can i talk in arabic please?           01:09 AM, 10th Jan                     alia                    Are the outfit that are out  of stock are not available in all branches?           01:11 AM, 10th Jan                     alia                    hellooooo           01:12 AM, 10th Jan                   Mohammad                   yes           01:13 AM, 10th Jan                     alia                    in all branches??           01:13 AM, 10th Jan                   Mohammad                   No it can be available           01:14 AM, 10th Jan                     alia                    how can i know           01:14 AM, 10th Jan                     alia                    should i go to the shop?           01:14 AM, 10th Jan                   Mohammad                   But we are sorry as we do not have any systems to check the local stores inventory.           01:14 AM, 10th Jan                   Mohammad                   Yes we suggest you to kindly visit the store.           01:14 AM, 10th Jan                     alia                    oh okay thank u mohammed ??           01:15 AM, 10th Jan                   Mohammad                   Is there anything else I can help ?           01:15 AM, 10th Jan                     alia                    no thank you           01:15 AM, 10th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:15 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972030