Subject: Ticket Assigned - Conversation with arshiy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 18:29:00 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arshiy arshiy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arshiy Bot:  Hi Arshiy ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561968756            10:23 PM, 09th Jan                     arshiy                    Ok           10:23 PM, 09th Jan                   Mohammad                   Hi Arshiy, Thank you for contacting us. My name is Mohammad. How may I help you?            10:23 PM, 09th Jan                     arshiy                    I didnot get refund in my cardi           10:24 PM, 09th Jan                     arshiy                    Card           10:24 PM, 09th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           10:24 PM, 09th Jan                     arshiy                    9627320986  due to reasons beyond our control. Your refund will be sent to My Credit in My Account.           10:26 PM, 09th Jan                     arshiy                    This           10:26 PM, 09th Jan                   Mohammad                   Please allow me to check it for you.            10:26 PM, 09th Jan                     arshiy                    Ok           10:26 PM, 09th Jan                   Mohammad                   I can check that           10:26 PM, 09th Jan                     arshiy                    Ok           10:26 PM, 09th Jan                   Mohammad                   you refund for AED 35.91 has been processed on 09/01/2021 with the transaction ID 169999990067704248. The amount will take 2-15 business days to be reflect back in your account.           10:27 PM, 09th Jan                     arshiy                    Ok thanks           10:28 PM, 09th Jan                   Mohammad                   and your refund for AED 0.84 will be credited in you my credit.           10:28 PM, 09th Jan                   Mohammad                   Is there anything else I can help ?           10:28 PM, 09th Jan                     arshiy                    No thanks dear           10:28 PM, 09th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:28 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1971770