Subject: Ticket Assigned - Conversation with santosh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 18:28:44 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with santosh santosh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  santosh Bot:  Hi Santosh ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567024233            10:12 PM, 09th Jan                     santosh                    Ok           10:12 PM, 09th Jan                   Mohammad                   Hi Santosh, Thank you for contacting us. My name is Mohammad. How may I help you?            10:12 PM, 09th Jan                     santosh                    I have purchased baby rocker and baby car seat in burjaman store           10:14 PM, 09th Jan                     santosh                    i want to return           10:14 PM, 09th Jan                     santosh                    what is the procedure           10:14 PM, 09th Jan                   Mohammad                   It was a store purchase or store pick up order ?           10:15 PM, 09th Jan                     santosh                    store purchase           10:15 PM, 09th Jan                   Mohammad                   We request you to kindly visit store for return as your purchase is not online           10:16 PM, 09th Jan                   Mohammad                   your purchase is at store.           10:16 PM, 09th Jan                     santosh                    any stre is ok?           10:16 PM, 09th Jan                     santosh                    is there any specific timings           10:16 PM, 09th Jan                     santosh                    ?           10:16 PM, 09th Jan                   Mohammad                   No, We suggest you to kindly visit the same store           10:17 PM, 09th Jan                   Mohammad                   if your purchase was online in that case you can visit any store.           10:17 PM, 09th Jan                     santosh                    Is there any specific timings?           10:17 PM, 09th Jan                   Mohammad                   Timing will be standard opening time.           10:18 PM, 09th Jan                   Mohammad                   Is there anything else I can help ?           10:18 PM, 09th Jan                     santosh                    what is burjman store open time           10:19 PM, 09th Jan                   Mohammad                   We would like to inform you that we are online support team and it is not possible for us to give you exact details for local stores.           10:21 PM, 09th Jan                   Mohammad                   As we do not have exact details for local stores.           10:21 PM, 09th Jan                   Mohammad                   We aplogies but we suggest you to kindly visit in business hours.           10:22 PM, 09th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:28 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1971769