Subject: Ticket Assigned - Conversation with how can i get an invoice for the items deliveted to me
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 18:12:33 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with how can i get an invoice for the items deliveted to me how can i get an invoice for the items deliveted to me                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  how can i get an invoice for the items deliveted to me Bot:  Hi How Can I Get An Invoice For The Items Deliveted To Me ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8221027637 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597873162 Bot:  Please wait while we transfer you to an agent Agent:  Hi , Thank you for contacting us. My name is Amir. I'm here to help you regarding Your order update Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi How Can I Get An Invoice For The Items Deliveted To Me ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Can we return underwear Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Agent:  Unfortunately the item you are trying to return comes under the category of non-returnable products. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi How Can I Get An Invoice For The Items Deliveted To Me ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I returned my order of Shoes. Paid by knet. Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding returned item. Customer:  I don't want credit want funds to be returned to my bank Customer:  Hi Agent:  Kindly share us with the order id in order to assist you better Customer:  8221591186 Customer:  KD 41.600 Customer:  Are u there Agent:  Yes Agent:  As per your request, we have forwarded your concern to refund your amount into your bank account. We request you to please allow us some time to proceed with the same. Customer:  Okay. Pls make sure that I don't need credit to my account Agent:  Sure, we will mail you the updates regarding the refund amount on "[email-masked]" Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi How Can I Get An Invoice For The Items Deliveted To Me ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  My email stated in the profile is not nirq8city@gmail Customer:  /startOver Customer:  Hi Customer:  English Customer:  Need to talk to an agent Customer:  How can i change my email address in the profile Customer:  /startOver Customer:  Refund Agent:  Hi , Thank you for contacting us. My name is Amir. I'm here to help you   Agent:  We are not getting a response from you. Are we still connected? Customer:  Hi Customer:  I've been with you but no response Agent:  Sorry for the delayed response Agent:  We would like to inform you that the email id cannot be changed. Agent:  Is there anything else we can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi How Can I Get An Invoice For The Items Deliveted To Me ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:04 PM, 09th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            10:05 PM, 09th Jan                     how can i get an invoice for the items deliveted to me                    Hi           10:05 PM, 09th Jan                   Mohammad                   Hello.           10:05 PM, 09th Jan                   Mohammad                   How may I help you?           10:05 PM, 09th Jan                     how can i get an invoice for the items deliveted to me                    I Just returned my order           10:05 PM, 09th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           10:05 PM, 09th Jan                     how can i get an invoice for the items deliveted to me                    I want to get a refund to knet           10:05 PM, 09th Jan                   Mohammad                   Please share the order number.           10:07 PM, 09th Jan                     how can i get an invoice for the items deliveted to me                             10:07 PM, 09th Jan                     how can i get an invoice for the items deliveted to me                    The above           10:07 PM, 09th Jan                     how can i get an invoice for the items deliveted to me                    Yr delivery guy just collected it           10:08 PM, 09th Jan                   Mohammad                   Please allow me to check it for you.            10:08 PM, 09th Jan                     how can i get an invoice for the items deliveted to me                    Ok           10:08 PM, 09th Jan                   Mohammad                   We request you to kindly be patience till the amount gets credited in my credit           10:10 PM, 09th Jan                     how can i get an invoice for the items deliveted to me                    May be the guy is still on the way. Just make a note that I need refund in knet           10:10 PM, 09th Jan                   Mohammad                   and after that we can transfer the amount in KNET           10:10 PM, 09th Jan                     how can i get an invoice for the items deliveted to me                    Fine           10:11 PM, 09th Jan                   Mohammad                   Thanks for your cooperation.           10:11 PM, 09th Jan                   Mohammad                   Is there anything else I can help ?           10:11 PM, 09th Jan                     how can i get an invoice for the items deliveted to me                    ?           10:11 PM, 09th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:12 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1971737