Subject: Ticket Assigned - Conversation with numra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 22:29:36 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with numra numra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  numra Bot:  Hi Numra ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589703538            02:08 AM, 09th Jan                   Mohammad                   Hi Numra, Thank you for contacting us. My name is Mohammad. How may I help you?            02:09 AM, 09th Jan                     numra                    Hello           02:09 AM, 09th Jan                   Mohammad                   Hello.           02:09 AM, 09th Jan                   Mohammad                   How may I help you?           02:09 AM, 09th Jan                     numra                    I bought some stuff on 2nd Jan in store           02:09 AM, 09th Jan                   Mohammad                   OK and ?           02:10 AM, 09th Jan                     numra                    Then on 3rd I exchanged that           02:10 AM, 09th Jan                     numra                    I got only one shirt rest of credit I got voucher of 97 or 98           02:10 AM, 09th Jan                     numra                    Then unfortunately I misplaced that voucher           02:10 AM, 09th Jan                     numra                    Now no one is helping me           02:11 AM, 09th Jan                   Mohammad                   We are really sorry to hear that.           02:11 AM, 09th Jan                     numra                    They said I have to physically give that voucher           02:11 AM, 09th Jan                     numra                    I asked them to chk from my shukran           02:11 AM, 09th Jan                     numra                    But no one is helping me           02:12 AM, 09th Jan                   Mohammad                   But we would like to inform you that as the voucher was given by the store you must need to contact the store.           02:12 AM, 09th Jan                   Mohammad                   If the purchase was from online source we would has done something.           02:12 AM, 09th Jan                   Mohammad                   But store purchase and team is different.           02:12 AM, 09th Jan                     numra                    Can u give me details for someone who can help me           02:13 AM, 09th Jan                   Mohammad                   You need to visit store and talk to the store manager and ask for new voucher and cancel the old one.           02:14 AM, 09th Jan                     numra                    They r not helping me           02:14 AM, 09th Jan                   Mohammad                   can you tell me the latest order number for online ?           02:15 AM, 09th Jan                     numra                    Online no order           02:17 AM, 09th Jan                     numra                    I shopped instore           02:17 AM, 09th Jan                     numra                    0589703538 is my shukran number           02:17 AM, 09th Jan                     numra                    U there??           02:20 AM, 09th Jan                   Mohammad                   We sincerely apologies           02:26 AM, 09th Jan                   Mohammad                   We suggest you that please contact store for the missing voucher           02:26 AM, 09th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:29 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969066