Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 20:55:49 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582170168 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Manish, How may I help you? Customer:  Hi Manish Customer:  How are you ? Customer:  I just recieved 1 message from Centre Point for cancel my 1 item Customer:  Why ? Agent:  Kindly share us with the order id so that we can check the details for you Customer:  6262165696 Agent:  thank you for sharing the order id. Agent:  Please allow us few mins so that we can check the details for you Customer:  Ok Customer:  I am waiting. Agent:  The Item (162915446 - - Jack & Jones Printed Lightweight Hoodie with Long Sleeves) in your order went out of stock, so we've ship your order partially. Agent:  We always do a quality check on our product to check if the product is in perfect condition to provide it to the customer. This particular product is not in saleable condition and that is why it got cancelled from your order. Agent:  The refund amount of SAR 79.00 has been processed from our side to your credit card under the transaction ID 169999990067681011 on 1/8/2021. Agent:  ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms. Agent:  Please let us know if you have any other query. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:41 AM, 09th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            12:41 AM, 09th Jan                     hi                    My 1 product cancel?           12:43 AM, 09th Jan                     hi                    I need to cancel my full order?           12:44 AM, 09th Jan                     hi                    How?           12:44 AM, 09th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           12:44 AM, 09th Jan                     hi                    6262165696           12:45 AM, 09th Jan                   Mohammad                   Please allow me to check it for you.            12:46 AM, 09th Jan                   Mohammad                   We apologies           12:47 AM, 09th Jan                   Mohammad                   one item was cancelled by the system automatically due to out of stock.           12:47 AM, 09th Jan                   Mohammad                   But you will still receive other items.           12:47 AM, 09th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:55 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968956