Subject: Ticket Assigned - Conversation with mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 20:57:25 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  525249456            12:45 AM, 09th Jan                     mohammed                    Ok           12:45 AM, 09th Jan                   Mohammad                   Hi Mohammed, Thank you for contacting us. My name is Mohammad. How may I help you?            12:46 AM, 09th Jan                     mohammed                    Hello           12:47 AM, 09th Jan                   Mohammad                   Hello           12:47 AM, 09th Jan                   Mohammad                   How may I help you?           12:47 AM, 09th Jan                     mohammed                    I want to use my shukran savings while shopping online. I'm not getting an option to pay by shukran           12:48 AM, 09th Jan                   Mohammad                   can you please share your recent order number ?           12:48 AM, 09th Jan                     mohammed                    I haven't placed an order yet           12:49 AM, 09th Jan                     mohammed                    I want to place an order           12:49 AM, 09th Jan                   Mohammad                   you have created a new account ?           12:49 AM, 09th Jan                     mohammed                    No           12:50 AM, 09th Jan                     mohammed                    This is the one I use           12:50 AM, 09th Jan                   Mohammad                   ok i can check that your order number 9627389036 was on validation cancelled.           12:51 AM, 09th Jan                     mohammed                    Yes           12:51 AM, 09th Jan                     mohammed                    That was placed today           12:51 AM, 09th Jan                     mohammed                    But it is cancelles           12:51 AM, 09th Jan                     mohammed                    Cancelled           12:51 AM, 09th Jan                   Mohammad                   we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           12:52 AM, 09th Jan                     mohammed                    Ok           12:53 AM, 09th Jan                     mohammed                    Would this help me use my points?           12:53 AM, 09th Jan                     mohammed                    Can you give me an option to pay by shukran           12:53 AM, 09th Jan                   Mohammad                   i can tell you the steps           12:53 AM, 09th Jan                   Mohammad                   but try refresh it you will get the option           12:53 AM, 09th Jan                     mohammed                    Sure           12:53 AM, 09th Jan                     mohammed                    Refresh what?           12:53 AM, 09th Jan                   Mohammad                   You will first need to create a CentrepointStores.com account. If you already have a CentrepointStores.com account, link your Shukran membership card by clicking "Shukran" in the "My Account" menu.    Here's how you can pay using your own Shukrans:  Log in to your account at CentrepointStores.com. The "Checkout Payment" indicator on the payment page will help you determine how many points you can spend.            12:54 AM, 09th Jan                   Mohammad                   Refresh the app           12:54 AM, 09th Jan                     mohammed                    Where is the option to refresh the app           12:54 AM, 09th Jan                   Mohammad                   or it is better if you uninstall and re install it again.           12:54 AM, 09th Jan                     mohammed                    Yes           12:54 AM, 09th Jan                     mohammed                    I have linked my shukran           12:54 AM, 09th Jan                     mohammed                    I installed in my device now           12:54 AM, 09th Jan                   Mohammad                   Refresh means close it fully and open it again.           12:55 AM, 09th Jan                     mohammed                    Still not getting the option           12:55 AM, 09th Jan                     mohammed                    Did it multiple times.           12:55 AM, 09th Jan                   Mohammad                   or we suggest you to also try it with PC and laptop           12:55 AM, 09th Jan                     mohammed                    Yes that sounds better.           12:55 AM, 09th Jan                     mohammed                    Actually my previous order got canceled due to app gliche           12:55 AM, 09th Jan                   Mohammad                   Sure please go ahead.           12:56 AM, 09th Jan                     mohammed                    Alright           12:56 AM, 09th Jan                   Mohammad                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance: 1. Screenshot Of The Issue(If Possible) 2. App Version/Browser Version 3. Android/iOS Version or Browser name 4. Registered email address 5. Country of access           12:56 AM, 09th Jan                   Mohammad                   share it on [email-masked]           12:56 AM, 09th Jan                   Mohammad                   if problem arises again.           12:56 AM, 09th Jan                     mohammed                    Alright           12:56 AM, 09th Jan                     mohammed                    Ok           12:56 AM, 09th Jan                     mohammed                    Thanks for your help           12:56 AM, 09th Jan                   Mohammad                   welcome.           12:57 AM, 09th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:57 AM, 09th Jan                     mohammed                    You too           12:57 AM, 09th Jan                     mohammed                    Bye           12:57 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968959