Subject: Ticket Assigned - Conversation with amjadh shabir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 19:34:21 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amjadh shabir amjadh shabir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amjadh shabir Bot:  Hi Amjadh Shabir ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627312938 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558123146            11:13 PM, 08th Jan                   Mohammad                   Hi Amjadh, Thank you for contacting us. My name is Mohammad. How may I help you?            11:13 PM, 08th Jan                     amjadh shabir                    Hi Mohammed today evening I was trying to place an order I didn't place since it was showing different amt while placing the order so I didn't proceed           11:15 PM, 08th Jan                     amjadh shabir                    Now I want to know the status           11:15 PM, 08th Jan                   Mohammad                   Have you placed the order ?           11:15 PM, 08th Jan                     amjadh shabir                    I'm not able to use my Shukran points           11:15 PM, 08th Jan                     amjadh shabir                    I didn't but I received a msg It will be delivered           11:16 PM, 08th Jan                     amjadh shabir                    COD           11:16 PM, 08th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           11:16 PM, 08th Jan                     amjadh shabir                    9627312938           11:16 PM, 08th Jan                   Mohammad                   Please allow me to check it for you.            11:18 PM, 08th Jan                     amjadh shabir                    K           11:18 PM, 08th Jan                   Mohammad                   This order is cancelled on validation.           11:19 PM, 08th Jan                   Mohammad                   Ans for shukran please be informed that           11:19 PM, 08th Jan                   Mohammad                   You should have 200 points or more to use it for paying.           11:20 PM, 08th Jan                     amjadh shabir                    While placing the order it ws able to use my Shukran points           11:21 PM, 08th Jan                   Mohammad                   You should have 200 points or more to use it for paying.           11:21 PM, 08th Jan                   Mohammad                   currently you have 25 shukran points.           11:22 PM, 08th Jan                     amjadh shabir                    K           11:22 PM, 08th Jan                     amjadh shabir                    Order is it placed           11:22 PM, 08th Jan                     amjadh shabir                             11:24 PM, 08th Jan                     amjadh shabir                    Why was it showing this           11:24 PM, 08th Jan                     amjadh shabir                    U der           11:25 PM, 08th Jan                   Mohammad                   Yes please let me check it           11:28 PM, 08th Jan                   Mohammad                   OK your shukran was redeeming           11:29 PM, 08th Jan                   Mohammad                   We apologies for the inconvenience           11:30 PM, 08th Jan                   Mohammad                   We suggest you to place a new order.           11:30 PM, 08th Jan                   Mohammad                   Is there anything else I can help ?           11:30 PM, 08th Jan                   Mohammad                   Happy to assist you.           11:33 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968864