Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 18:41:09 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  IMAGE Customer:  My this order is returned almost 3 weeks! But didn’t received refund Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hi Agent:  How may I help you? Customer:  My order amount is not refund until now i just shared the order number Customer:  I also called the help line last week but stil no information about it Customer:  IMAGE Agent:  Please allow me to check that for you. Agent:  We apologies for the delay Agent:  we need to forward the case. Customer:  Ok i am waiting Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  Ok please thank you Agent:  We’re on it - and we’ll do our best to sort this out quickly. Please allow us some more time to work on this so we can assist you with this accordingly. Customer:  Sure Agent:  thanks for your cooperation. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626980289 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:32 PM, 08th Jan                     hi                             10:33 PM, 08th Jan                     hi                    I didn’t received this lipstick           10:33 PM, 08th Jan                     hi                    And one item is cancelled           10:33 PM, 08th Jan                     hi                    Please send this missing item from my order           10:33 PM, 08th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            10:34 PM, 08th Jan                     hi                    I shared information           10:35 PM, 08th Jan                     hi                    My one item is missing           10:35 PM, 08th Jan                     hi                             10:35 PM, 08th Jan                     hi                    Lipstick           10:35 PM, 08th Jan                     hi                    Please send this           10:35 PM, 08th Jan                     hi                    Hello?           10:35 PM, 08th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           10:36 PM, 08th Jan                     hi                    9626980289           10:36 PM, 08th Jan                   Mohammad                   Please allow me to check it for you.            10:36 PM, 08th Jan                     hi                    Ok           10:36 PM, 08th Jan                   Mohammad                   As I c an check your item has been delivered from our side. We request to kindly check with your family if someone has received the order.           10:38 PM, 08th Jan                     hi                    Yes delivered but one item is not here           10:38 PM, 08th Jan                     hi                    It’s missing           10:38 PM, 08th Jan                     hi                    Lipstick is not delivered           10:39 PM, 08th Jan                   Mohammad                   We apologies for that.           10:39 PM, 08th Jan                     hi                    I didn’t receive this lipstick           10:39 PM, 08th Jan                   Mohammad                   We request you to allow us some time to work on it           10:39 PM, 08th Jan                     hi                    You will send me?           10:39 PM, 08th Jan                   Mohammad                   i will get back to you on [email-masked]           10:39 PM, 08th Jan                     hi                    Please don’t linger on           10:39 PM, 08th Jan                     hi                    Do at your earliest please           10:40 PM, 08th Jan                   Mohammad                   I will get back please be patience           10:40 PM, 08th Jan                   Mohammad                   We will do our best for you.           10:40 PM, 08th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:40 PM, 08th Jan                     hi                    Ok           10:40 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968773