Subject: Ticket Assigned - Conversation with faisal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:35:35 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faisal faisal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faisal Bot:  Hi Faisal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625792074 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569571707            08:25 PM, 08th Jan                     faisal                    Hi           08:26 PM, 08th Jan                     faisal                    Hi           08:27 PM, 08th Jan                   Mohammad                   Hi Faisal, Thank you for contacting us. My name is Mohammad. How may I help you?            08:28 PM, 08th Jan                     faisal                    Hi           08:28 PM, 08th Jan                     faisal                    I placed order for 4 things           08:29 PM, 08th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           08:29 PM, 08th Jan                     faisal                    3 i recieved but one strollstill not. Its more than 8 days           08:29 PM, 08th Jan                     faisal                    9625792074           08:29 PM, 08th Jan                   Mohammad                   Please allow me to check it for you.            08:30 PM, 08th Jan                     faisal                    Ok           08:30 PM, 08th Jan                   Mohammad                   One item is pending           08:31 PM, 08th Jan                     faisal                    Ya           08:31 PM, 08th Jan                   Mohammad                   as it is WWD item.           08:31 PM, 08th Jan                   Mohammad                   We apologies for the delay.           08:31 PM, 08th Jan                     faisal                    What means WWD           08:31 PM, 08th Jan                   Mohammad                   Pel           08:31 PM, 08th Jan                   Mohammad                   Please be assure it will be delivered.           08:31 PM, 08th Jan                     faisal                    How long more you’ll take           08:32 PM, 08th Jan                   Mohammad                   WWD items which need assistance to be installed           08:32 PM, 08th Jan                   Mohammad                   I will forward the concern           08:32 PM, 08th Jan                   Mohammad                   so that delivery can be done soon.           08:32 PM, 08th Jan                   Mohammad                   Is there anything else I can help ?           08:32 PM, 08th Jan                     faisal                    Because normally we recieve orders withing 4 days max. Now its more than 8 so .....           08:33 PM, 08th Jan                   Mohammad                   I can understand           08:33 PM, 08th Jan                     faisal                    So can u give me idea how many more days           08:33 PM, 08th Jan                   Mohammad                   Please be patience your order will be with you vey soon.           08:33 PM, 08th Jan                   Mohammad                   2-3 business days           08:34 PM, 08th Jan                   Mohammad                   With in this it will be delivered.           08:34 PM, 08th Jan                     faisal                    Ok           08:34 PM, 08th Jan                     faisal                    Thanks           08:34 PM, 08th Jan                   Mohammad                   Welcome.           08:34 PM, 08th Jan                   Mohammad                   Thanks for your great understanding.           08:35 PM, 08th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:35 PM, 08th Jan                     faisal                    ?           08:35 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968561