Subject: Ticket Assigned - Conversation with erika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 00:22:22 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with erika erika                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  erika Bot:  Hi Erika ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6261529029 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966572547229            04:16 AM, 07th Jan                     erika                    Thank you           04:16 AM, 07th Jan                   Mohammad                   Hi Erika, Thank you for contacting us. My name is Mohammad. How may I help you?            04:18 AM, 07th Jan                     erika                    Hello, I want to ask about the update of my order. The order number is: 6261529029 . Please confirm if this order is successful           04:18 AM, 07th Jan                     erika                    After placing this order, I paid it through paypal. They already deduct the cost in my paypa           04:19 AM, 07th Jan                   Mohammad                   Please allow me to check it for you.            04:20 AM, 07th Jan                     erika                    in my paypal account yet I had received an email from Land Arabia saying they couldnt verify my payment           04:20 AM, 07th Jan                     erika                    Sure thank you           04:20 AM, 07th Jan                   Mohammad                   Yes the order is placed successfully           04:20 AM, 07th Jan                     erika                    Thank you so much           04:20 AM, 07th Jan                   Mohammad                   Is there anything else I can help ?           04:20 AM, 07th Jan                   Mohammad                   Welcome.           04:21 AM, 07th Jan                     erika                    So my payment was acknowledge?           04:21 AM, 07th Jan                   Mohammad                   Yes it was captured.           04:21 AM, 07th Jan                   Mohammad                   You order is placed and delivery will be done soon.           04:21 AM, 07th Jan                   Mohammad                   Thanks for shopping with us.           04:21 AM, 07th Jan                     erika                    Thank you for your help!           04:21 AM, 07th Jan                   Mohammad                   Happy to help you.           04:22 AM, 07th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:22 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1964124