Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 21:23:09 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hello</div>
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<div class="">Thank you for your service</div>
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<div class="">I gave the Aramex the return box today </div>
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<div class="">Thank you <br class=""><div>
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<div>On Jan 7, 2021, at 12:19 AM, Centrepoint &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div dir="ltr" class="">Dear Customer,</div>
<div dir="ltr" class="">This email concerns your Customer Service case # 1959378</div>
<div dir="ltr" class="">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr" class="">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr" class="">Looking forward to your response.</div>
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<div dir="rtl" class="">عميلنا العزيز,<br class=""><br class="">تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1959378<br class=""><br class="">نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br class=""><br class="">نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br class=""><br class="">نتطلع الى ردكم.</div>
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<div dir="ltr" class="">Mohammad Humayun : </div>
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<div dir="ltr" class="">Hi Khadeejah,<br class=""><br class="">Thank you for getting in touch with us.<br class=""><br class="">We sincerely apologize for the inconvenience caused to you.<br class=""><br class="">We would like to inform you that we have created a return request for the item (162942374 - - Sweatshirt embroidered tight collar and long sleeves of Trendiol) for the size issue. Our courier partner will contact you for collection of the item within 3-5 business days.</div>
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<div dir="ltr" class="">Your refund for SAR 57.73 will be refunded back in your bank account and SAR 1.09 will be credited back in your my credit account online.</div>
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<div dir="ltr" class="">We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br class=""><br class="">Your friends,<br class="">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1959378