Subject: Ticket Assigned - Conversation with ameera ismael
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 17:15:46 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ameera ismael ameera ismael                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ameera ismael Bot:  Hi Ameera Ismael ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97334548427            09:05 PM, 06th Jan                     ameera ismael                    Okay           09:06 PM, 06th Jan                     ameera ismael                    I took shoes and the lights were not working and they came to take it it’s been 1 month since they take it we haven’t reserve it yet           09:08 PM, 06th Jan                   Mohammad                   Hi Ameera, Thank you for contacting us. My name is Mohammad. How may I help you?            09:08 PM, 06th Jan                     ameera ismael                    I took shoes and the lights were not working and they came to take it it’s been 1 month since they take it we haven’t reserve           09:08 PM, 06th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:08 PM, 06th Jan                     ameera ismael                             09:10 PM, 06th Jan                     ameera ismael                    7418626012           09:11 PM, 06th Jan                   Mohammad                   We apologies for the delay in your refund.           09:11 PM, 06th Jan                   Mohammad                   do you have any return slip or the tracking number under which you have returned the items ?           09:12 PM, 06th Jan                     ameera ismael                    What do you mean?           09:12 PM, 06th Jan                     ameera ismael                    No I don’t           09:13 PM, 06th Jan                     ameera ismael                    They called me and i gave them the shoes           09:13 PM, 06th Jan                   Mohammad                   ok no issue.           09:13 PM, 06th Jan                   Mohammad                   Please allow us some time to check with the warehouse.           09:14 PM, 06th Jan                     ameera ismael                    And it’s been 1 month and I didn’t reserve the shoes           09:14 PM, 06th Jan                   Mohammad                   We will get back to you on [email-masked]           09:14 PM, 06th Jan                   Mohammad                   with in 24-48 hours.           09:14 PM, 06th Jan                     ameera ismael                    Ok           09:14 PM, 06th Jan                   Mohammad                   Thanks for cooperation.           09:14 PM, 06th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:14 PM, 06th Jan                     ameera ismael                    I’m wa           09:14 PM, 06th Jan                     ameera ismael                    Okay           09:15 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1963423