Subject: Ticket Assigned - Conversation with mary grace
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 16:52:59 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mary grace mary grace                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mary grace Bot:  Hi Mary Grace ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533956024 Bot:  Please wait while we transfer you to an agent Agent:  Hi MARY, Thank you for contacting us .my name is Yahya, How may I help you? Customer:  i track my delivery it says yesterday its out for delivery when i check it today it said wrong phone number. Agent:  Could you please share your order id so that I can assist you further. Customer:  when i check in my information its correct but when i look at the email its wrong. Customer:  6259810233 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  ill also send you picture Agent:  We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response. Agent:  We would like to inform you that we will contact the concern team to arrange delivery again kindly give a response to the team Customer:  they say its wrong number. how can i reapond when no one contacted me Customer:  IMAGE Customer:  IMAGE Customer:  you see the email send to me has wrong number Agent:  kindly provide us the correct contact number Customer:  0522956024 Customer:  0533956024 Agent:  we would like to inform you that we will do the needful soon Agent:  do you have any other query ??? Customer:  i just want to know how it happened when my number is correct in my account Agent:  we will contact the concern team to update the abve contact number and they will contact you soon Agent:  have a great day Customer:  ok. thankyou. i will just repeat it. 0533956024 Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0533956024 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mary, Thank you for contacting us. How may I help you? Customer:  i just want to ask if my inquiry about my delivery? because it says its out for delivery again. Customer:  i just want to ask if they already update it to the courier? Agent:  Could you please share your order number so that I can assist you further? Customer:  6259810233 Agent:  لحظة من فضلك حتي يتم التحقق من الطلب. Customer:  i cant understand arabic Agent:  We would like to inform you that your case already escalated  to the courier team Customer:  ok. thankyou Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mary, Thank you for contacting us. How may I help you? Customer:  i would just want to ask if what happened to my order. yesterday they told me my contact number is already updated. when i check the tracking its says still wrong phone number Agent:  Could you please share your order number so that I can assist you further? Customer:  6259810233 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  ok Agent:  pleas note that the updating for the number is taking  24 to get responce from the courier team about the delivery Agent:  after we checked you contact us yesterday but the orderout for delivey today and may by the courier didn'tt u[date the phone number Customer:  ok. i  will just wait again tomorrow. thankyou Agent:  please note that after 3 delivery attempts the order will be returned to the warehouse Agent:  we request you to reorder again and update the contact information Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mary, Thank you for contacting us. How may I help you? Customer:  they say 3 attempts of delivery and if not delivered the order will be returned to warehouse and i will re order again. i check the tracking its already 3 attempts Customer:  if my order will be returned and i will have to re order it i just want to cancel and refund my payment Customer:  its not my mistake. i put the right number in my information and i dont know why its different in the email they send me. Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  ok Agent:  please note that after 3 delivery attempts the order will be returned to the warehouse and the refund will be process to your account Agent:  Is there anything else I can help with ?? Customer:  how many days do i will wait for the refund? Agent:  It will be refund to your account and the refund will appear in your account within 15 working days Agent:  Is there anything else I can help with ?? Customer:  is it possible that the refund will be in my bank account not in my credits? Agent:  Not possible, the amount will be refunded to the same  payment mode Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:41 PM, 06th Jan                   Mohammad                   Hi Mary, Thank you for contacting us. My name is Mohammad. How may I help you?            08:42 PM, 06th Jan                     mary grace                    i just want to know about the situation of my order?           08:43 PM, 06th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           08:44 PM, 06th Jan                     mary grace                    6259810233           08:44 PM, 06th Jan                   Mohammad                   Please allow me to check it for you.            08:46 PM, 06th Jan                     mary grace                    ok           08:46 PM, 06th Jan                   Mohammad                   We apologies for the delay           08:46 PM, 06th Jan                   Mohammad                   I can see our courier tried contacting you on +966553395652 but without success           08:47 PM, 06th Jan                   Mohammad                   Please confirm that mobile number is correct ?           08:47 PM, 06th Jan                     mary grace                    no is not correct. ive already give the correct number maybe 2days.           08:48 PM, 06th Jan                     mary grace                    0533956024           08:48 PM, 06th Jan                   Mohammad                   Please allow me to forward the correct phone number again to the courier.           08:49 PM, 06th Jan                     mary grace                    they already send me email that my number is already updated and they informed the courier           08:49 PM, 06th Jan                   Mohammad                   I will forward it once more.           08:49 PM, 06th Jan                   Mohammad                   and if it is updated you will surely receive a call regarding order.           08:50 PM, 06th Jan                     mary grace                    ok. thankyou. so how many days will i wait?           08:50 PM, 06th Jan                   Mohammad                   I will try best to solve this asap.           08:50 PM, 06th Jan                     mary grace                    ok. looking forward. i just wait again till tomorrow. then ill contact here again           08:51 PM, 06th Jan                   Mohammad                   sure.           08:51 PM, 06th Jan                   Mohammad                   Is there anything else I can help ?           08:51 PM, 06th Jan                     mary grace                    thats all for now.           08:52 PM, 06th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:52 PM, 06th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:52 PM, 06th Jan                     mary grace                    thankyou           08:52 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1963368