Subject: Ticket Assigned - Conversation with irfan khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 16:51:38 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with irfan khan irfan khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  irfan khan Bot:  Hi Irfan Khan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260335084 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0541191295 Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  My order not delivered ,shows it returned back ? Agent:  Hi Irfan, Thank you for contacting us. How may I help you? Customer:  Need update for my order , in tracking it shows it returned back Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response on mobile number 597199254 Agent:  please verify the mobile number Customer:  But we didn't receive any call Customer:  Mob no is correct Agent:  We would like to inform you that our courier partner will try to attempt  please follow up Agent:  Is there anything else I can help with ?? Customer:  How to follow up with them ? Agent:  They will try to contact with you in this mobile number 597199254 Customer:  Yes ok then thank you Customer:  When they will attempt again ? Agent:  They will attempt As soon as possible Customer:  Ok thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Irfan Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:38 PM, 06th Jan                   Mohammad                   Hi Irfan, Thank you for contacting us. My name is Mohammad. How may I help you?            08:38 PM, 06th Jan                     irfan khan                    6260335084 regarding this order , I see updated that item out for delivery but I don't get any call from courier n then I see uodate undilivered due to wrong phone           08:40 PM, 06th Jan                     irfan khan                    But phone number is right           08:40 PM, 06th Jan                   Mohammad                   Please allow me to check it for you.            08:40 PM, 06th Jan                     irfan khan                    We getting courier msg on same phone number but he is not calling           08:41 PM, 06th Jan                   Mohammad                   Is this the phone number +966597199254 ?           08:41 PM, 06th Jan                     irfan khan                    Yes           08:41 PM, 06th Jan                   Mohammad                   address building no 7684, near mahatta thuria , 23741. ?           08:42 PM, 06th Jan                     irfan khan                    Right           08:42 PM, 06th Jan                   Mohammad                   We apologies for that           08:42 PM, 06th Jan                   Mohammad                   Please allow me to forward the concern           08:42 PM, 06th Jan                   Mohammad                   and get your order delivered.           08:42 PM, 06th Jan                     irfan khan                    Can u allow me to collect from hamdaniya store tomarrow?           08:43 PM, 06th Jan                   Mohammad                   we apologies as your order is on standard delivery and not click & collect.           08:43 PM, 06th Jan                   Mohammad                   Please be assure our courier will deliver the order soon.           08:44 PM, 06th Jan                     irfan khan                    Okay but when he is not calling why updating wrong phone number?           08:44 PM, 06th Jan                     irfan khan                    He did this two times now           08:45 PM, 06th Jan                   Mohammad                   We will surely forward the concern to courier.           08:47 PM, 06th Jan                   Mohammad                   Is there anything else I can help ?           08:48 PM, 06th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:48 PM, 06th Jan                     irfan khan                    Thank you           08:48 PM, 06th Jan                   Mohammad                   welcome.           08:48 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1963365