Subject: Ticket Assigned - Ticket # 189588 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 22:19:32 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 189588 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 189588 with subject Fwd: [#1835675] - Re: Share your feedback with us has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/3e606fd2e5a8bfe02cebbdec725aeabd93a493649e0c5808aecff267a25692a4  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1959951