Subject: Ticket Assigned - Conversation with rawan demashki
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 17:51:30 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rawan demashki rawan demashki                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rawan demashki Bot:  Hi Rawan Demashki ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625327124 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501428846 Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi Rawn, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rawan Demashki ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625327124 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:42 PM, 05th Jan                     rawan demashki                    ok           09:44 PM, 05th Jan                   Mohammad                   Hi Rawan, Thank you for contacting us. My name is Mohammad. How may I help you?            09:44 PM, 05th Jan                     rawan demashki                    Hi thank you           09:45 PM, 05th Jan                     rawan demashki                    I placed an order since 30 December           09:45 PM, 05th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:46 PM, 05th Jan                     rawan demashki                    still being processed           09:46 PM, 05th Jan                     rawan demashki                    9625327124           09:46 PM, 05th Jan                   Mohammad                   Please allow me to check it for you.            09:47 PM, 05th Jan                     rawan demashki                    Ok thank you           09:47 PM, 05th Jan                   Mohammad                   We apologies for the delay in your order.           09:48 PM, 05th Jan                   Mohammad                   Please can you confirm the mobile number +971501428846 ?           09:48 PM, 05th Jan                   Mohammad                   Is this number correct.           09:49 PM, 05th Jan                     rawan demashki                    yes           09:49 PM, 05th Jan                     rawan demashki                    yes           09:49 PM, 05th Jan                   Mohammad                   Please allow me to forward the case to the courier           09:49 PM, 05th Jan                   Mohammad                   so that order can be delivered soon.           09:50 PM, 05th Jan                     rawan demashki                    Ok thank you           09:50 PM, 05th Jan                   Mohammad                   Thanks for your cooperation and understanding.           09:51 PM, 05th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:51 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960012