Subject: Ticket Assigned - Conversation with sruthi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 16:56:27 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sruthi sruthi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi,sruthi here Bot:  Please enter your name Customer:  sruthi Bot:  Hi Sruthi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971564248691 Bot:  Please wait while we transfer you to an agent Customer:  How long should I wait ? Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Customer:  Hi Customer:  What is the status Agent:  Can you please share your order number? Customer:  One second will share Customer:  9624153401 Agent:  Please hold for a moment while I gather those details for you. Customer:  Sure. I have returned the product but didn't receive the refund yet. Hence checking. Agent:  The  refund will be processed within 1-2 days  start from today Agent:  Is there anything else I can help you with? Customer:  Ok. Thank you Customer:  All good. Thanks! Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sruthi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:44 PM, 05th Jan                   Mohammad                   Hi Sruthi, Thank you for contacting us. My name is Mohammad. How may I help you?            08:47 PM, 05th Jan                     sruthi                    Hello, It's about my refund please           08:49 PM, 05th Jan                     sruthi                    I didn't receive it yet..I returned the product on 26th Dec           08:50 PM, 05th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           08:50 PM, 05th Jan                     sruthi                    Last time when I checked with you guys, you mentioned it would be credited in 2 days           08:51 PM, 05th Jan                     sruthi                    Sure will share           08:51 PM, 05th Jan                     sruthi                    9624153401           08:51 PM, 05th Jan                   Mohammad                   Please allow me to check it for you.            08:52 PM, 05th Jan                     sruthi                    Okie           08:53 PM, 05th Jan                   Mohammad                   Items has reached warehouse.           08:53 PM, 05th Jan                   Mohammad                   We apologies for the delay in your refund           08:53 PM, 05th Jan                   Mohammad                   I am forwarding the case to the relevant team           08:53 PM, 05th Jan                   Mohammad                   and your refund will be done soon.           08:53 PM, 05th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:53 PM, 05th Jan                   Mohammad                   Is there anything else I can help ?           08:53 PM, 05th Jan                     sruthi                    Ok thanks for the update           08:55 PM, 05th Jan                   Mohammad                   welcome.           08:56 PM, 05th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:56 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1959846