Subject: Ticket Assigned - Conversation with syed waseem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 16:54:50 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed waseem syed waseem                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Syed Waseem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626714252 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:44 PM, 05th Jan                   Mohammad                   Hi Syed, Thank you for contacting us. My name is Mohammad. How may I help you?            08:45 PM, 05th Jan                     syed waseem                    Hi Mohammed           08:45 PM, 05th Jan                     syed waseem                    I have placed an order today want to update contact details           08:45 PM, 05th Jan                     syed waseem                    9626714252order number           08:46 PM, 05th Jan                     syed waseem                    U there           08:48 PM, 05th Jan                   Mohammad                   Yes           08:49 PM, 05th Jan                   Mohammad                   Please allow me to check it for you.            08:50 PM, 05th Jan                   Mohammad                   is this your mobile number +971555551367 ?           08:50 PM, 05th Jan                     syed waseem                    No           08:50 PM, 05th Jan                     syed waseem                    +971555136785           08:51 PM, 05th Jan                   Mohammad                   thanks for confirmation.           08:51 PM, 05th Jan                   Mohammad                   Please allow me to forward the correct number to courier           08:51 PM, 05th Jan                   Mohammad                   and get the delivery done soon           08:52 PM, 05th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:52 PM, 05th Jan                   Mohammad                   Is there anything else I can help ?           08:52 PM, 05th Jan                     syed waseem                    Please update so that i will not miss the communication for delivery           08:52 PM, 05th Jan                     syed waseem                    No this is the only thing           08:53 PM, 05th Jan                     syed waseem                    Thank u           08:54 PM, 05th Jan                   Mohammad                   welcome.           08:54 PM, 05th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:54 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1959841