Subject: Ticket Assigned - Conversation with ushma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 16:54:22 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ushma ushma                    Bot:  Hi again! Bot:  Please enter your name Customer:  ushma Bot:  Hi Ushma ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:36 PM, 05th Jan                     ushma                    ??           08:39 PM, 05th Jan                   Mohammad                   Hi Ushma, Thank you for contacting us. My name is Mohammad. How may I help you?            08:40 PM, 05th Jan                     ushma                    Hi Mohammad           08:41 PM, 05th Jan                     ushma                    I’ve been trying to return one product from my recent order           08:41 PM, 05th Jan                     ushma                    But it’s never shown me an option of return items           08:41 PM, 05th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           08:42 PM, 05th Jan                     ushma                    Order no is 9623411985           08:42 PM, 05th Jan                     ushma                    There is a pink top I would like to return           08:42 PM, 05th Jan                   Mohammad                   Please allow me to check it for you.            08:42 PM, 05th Jan                     ushma                    Ok           08:43 PM, 05th Jan                   Mohammad                   Have you returned the items ?           08:43 PM, 05th Jan                     ushma                    No. It never gave me an option to return           08:44 PM, 05th Jan                   Mohammad                   But I can see a return request is already there.           08:44 PM, 05th Jan                     ushma                    There is an option on the order history right? Return items and then I’ve to give a reason for it.           08:44 PM, 05th Jan                   Mohammad                   Yes           08:44 PM, 05th Jan                     ushma                    Really? But I didn’t get any email or msg and it’s not yet been picked up           08:44 PM, 05th Jan                     ushma                    So can you please regenerate it           08:45 PM, 05th Jan                     ushma                    Put in a note that order not been picked up yet           08:45 PM, 05th Jan                   Mohammad                   Please allow me to check it for you.            08:46 PM, 05th Jan                   Mohammad                   As i can see it is showing that the item is returned           08:46 PM, 05th Jan                   Mohammad                   and refund is also under process           08:47 PM, 05th Jan                   Mohammad                   can I ask you if you can return the item in any nearby store ?           08:47 PM, 05th Jan                   Mohammad                   and i will work on your refund.           08:47 PM, 05th Jan                     ushma                    No. It’ll not be possible. Because I have long work hours. From 8 am to 8pm           08:48 PM, 05th Jan                     ushma                    Or probably in that case they picked up the parcel today from the security. Because I had given max a call too           08:49 PM, 05th Jan                   Mohammad                   Ok i will raise a return again.           08:49 PM, 05th Jan                     ushma                    Yes please           08:49 PM, 05th Jan                   Mohammad                   Please confirm that no one came to collect the items ?           08:49 PM, 05th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:54 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1959839