Subject: Ticket Assigned - Conversation with rachelle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 19:42:41 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rachelle rachelle                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rachelle Bot:  Hi Rachelle ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0586361429 Bot:  Please wait while we transfer you to an agent Agent:  Hi My Name is Osam. I will be happy to help you  Agent:  Are you still connected with us? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rachelle ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:34 PM, 04th Jan                   Mohammad                   Hi Rachelle, Thank you for contacting us. My name is Mohammad. How may I help you?            11:35 PM, 04th Jan                     rachelle                    i returned an items and they pick up the items last dec.28 ..until when do i need to wait for the refund to my credit?           11:36 PM, 04th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           11:36 PM, 04th Jan                     rachelle                    9624716008           11:38 PM, 04th Jan                   Mohammad                   Please allow me to check it for you.            11:38 PM, 04th Jan                     rachelle                    ok.thankyou           11:39 PM, 04th Jan                   Mohammad                   need to foward to the warehouse           11:39 PM, 04th Jan                   Mohammad                   so that refund can be processed soon           11:39 PM, 04th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:39 PM, 04th Jan                   Mohammad                   please allow us some time to work on it.           11:39 PM, 04th Jan                     rachelle                    so does it means it still in the delivery guy who pick up the items?           11:40 PM, 04th Jan                     rachelle                    ok..can i know for how many days do i need to wait ??           11:40 PM, 04th Jan                   Mohammad                   just 2-3 business days           11:41 PM, 04th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:41 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1956595