Subject: Ticket Assigned - Conversation with my query is not resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 17:30:03 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my query is not resolved my query is not resolved                    Bot:  Hi again! Bot:  Please enter your name Customer:  my query is not resolved Bot:  Hi My Query Is Not Resolved ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:09 PM, 04th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:10 PM, 04th Jan                     my query is not resolved                    I have sent items for a refund but i had a messagr to say it has been cancelled           09:10 PM, 04th Jan                     my query is not resolved                    I have just checked on my order list amd only 1 item is marked as being in the process of being refunded           09:11 PM, 04th Jan                     my query is not resolved                    9623185999           09:12 PM, 04th Jan                     my query is not resolved                    Is the order number           09:12 PM, 04th Jan                     my query is not resolved                    My name is Rossella Carrington           09:12 PM, 04th Jan                     my query is not resolved                    Email address [email-masked]           09:12 PM, 04th Jan                   Mohammad                   Have you returned all the items ?           09:13 PM, 04th Jan                     my query is not resolved                    Yes i did, all in one large box           09:14 PM, 04th Jan                   Mohammad                   OK let me forward the case and I will do my best to get the refund.           09:15 PM, 04th Jan                   Mohammad                   Please allow me some time to work on it.           09:15 PM, 04th Jan                     my query is not resolved                    When wil you get back to me?           09:16 PM, 04th Jan                     my query is not resolved                    And how?           09:16 PM, 04th Jan                   Mohammad                   I will come back on email [email-masked]           09:18 PM, 04th Jan                     my query is not resolved                    Ok what's your email address so i can add it to my emails so it doesn't go in my spam email           09:19 PM, 04th Jan                   Mohammad                   [email-masked]           09:20 PM, 04th Jan                     my query is not resolved                    Ok thank you. It is a almosy 400 dhs in refund, it is important this matter is resolved           09:21 PM, 04th Jan                     my query is not resolved                    I added 1 item to the original return, ad it is the samr order number i placed all the items from that order in a large box           09:23 PM, 04th Jan                   Mohammad                   Ok i will forward the case and get the refund soon.           09:24 PM, 04th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:24 PM, 04th Jan                     my query is not resolved                    In total 9 items have been returned in 1 box           09:24 PM, 04th Jan                     my query is not resolved                    I had a call for collection the extra item from aramex but i told the guy the item was sent in the parcel he had already collected           09:25 PM, 04th Jan                   Mohammad                   Ok please allow me to forward the case your refund will be processed soon.           09:25 PM, 04th Jan                   Mohammad                   Is there anything else I can help ?           09:25 PM, 04th Jan                     my query is not resolved                    When shall i expect to hear from you           09:26 PM, 04th Jan                   Mohammad                   with in 24-48 hours.           09:26 PM, 04th Jan                     my query is not resolved                    Ok thank you           09:27 PM, 04th Jan                   Mohammad                   welcome.           09:29 PM, 04th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:29 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1956246