Subject: Ticket Assigned - Conversation with cibin george
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 16:58:25 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cibin george cibin george                    Bot:  Hi again! Bot:  Please enter your name Customer:  cibin george Bot:  Hi Cibin George ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7425508475 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336587226            08:52 PM, 04th Jan                   Mohammad                   Hi Cibin, Thank you for contacting us. My name is Mohammad. How may I help you?            08:53 PM, 04th Jan                     cibin george                    Hi Mohd.. i have ordered few things 5 days back           08:53 PM, 04th Jan                     cibin george                    Still not rcvd           08:54 PM, 04th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           08:54 PM, 04th Jan                     cibin george                    Usually it takes only 1 day to pick up           08:54 PM, 04th Jan                     cibin george                    7425508475           08:54 PM, 04th Jan                   Mohammad                   Please allow me to check it for you.            08:54 PM, 04th Jan                     cibin george                    Sure           08:54 PM, 04th Jan                   Mohammad                   we apologies for the inconvenience.           08:56 PM, 04th Jan                   Mohammad                   i will escalate the issue so that order can be ready for pick up.           08:56 PM, 04th Jan                     cibin george                    So.. its not yet ready?           08:56 PM, 04th Jan                   Mohammad                   No as per the status it is not           08:57 PM, 04th Jan                     cibin george                    When can I expect to collect it?           08:57 PM, 04th Jan                   Mohammad                   it will be ready for pick up very soon           08:57 PM, 04th Jan                   Mohammad                   please allow me some time to work on it.           08:57 PM, 04th Jan                     cibin george                    Ok..           08:57 PM, 04th Jan                   Mohammad                   Thanks for understanding           08:58 PM, 04th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:58 PM, 04th Jan                     cibin george                    Thank you.. kindly do the needful           08:58 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1956157