Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 13:54:11 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Re: We’ve received your return request.   Ticket comment <div>This is so frustrated !!!After all of that hassle you’re asking me to visit a near by store !!!!!!! 
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<div>I requested a return since December 2!!!! It has be more than a month!! However i tried earlier before to return items through a store but they refused to return the lingerie although the returns policy says it can’t be returned if only their packing has
 been opened. And it is not.</div>
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<div>If you cant solve it please send email to your branch at City Center Almaza to return i items. </div>
<div>Knowing that it has been more than a month.</div>
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<div>Regarding updating my address in my account it’s updated since a long time!!</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MDA2ODAzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Pc_ffazR0ftjnS_Tk-KhPmcT_vr-nHYg008AdyLneb0"><br>
<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Jan 3, 2021, at 7:38 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Belloengy,<br>
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Thank you for getting in touch with us.<br>
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We sincerely apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We suggest you to kindly visit any nearby store to return the items as it will be more convenient and time saving. </div>
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<div dir="ltr">However, for return collection you need to update the address which we can noot do from our side as we are not authorized to make any changes in account.</div>
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<div dir="ltr">We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br>
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Your friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1876387