Subject: Re: NEED POC//9602226012
From: Seeta Seeta <[email-masked]>
To: FODEL Support <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 3 Jan 2021 23:44:57 -0700 (MST)

Hi Team, 

Problem Statement: Need Proof of collection 

Order Date : Sep 9, 2020, Order ID: 9602226012. Tracking ID: LM229918929 
Assistance Required: Need Urgent POC. 

Issue Description: The order was collected by customer side on 11/09/2020 and as per FODEL website the order was picked up by customer, But customer claiming that he has not received the order, Kindly check and share with us the POC. 

Thanks & Regards, 
Seeta Kunwar 

From: "MOHAMMAD HUMAYUN" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 4 January, 2021 00:12:23 
Subject: NEED POC 

Hi Team, 

Ticket: 1894806 

Problem Statement: Need Urgent POC 

Order Date : 09-Sep-2020 
Order ID: 9602226012 
Tracking ID: LM229918929 

Assistance Required: Need POC for customer. 

Issue Description: As per the FODEL order was delivered to the customer on 11/09/20. But customer is claiming that order was not received and marked as delivered. I have escalated for POC to courier many times but no response. Kindly look into the matter customer is coming again and again. 

Regards, 
Humayun.