Subject: New Reply Received - Article Feedback - What is your policy on returns?
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 05:25:24 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Article Feedback - What is your policy on returns?  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-fareast-language:EN-US'>Hello, </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-fareast-language:EN-US'>Order number 9622344809 I have placed on 15<sup>th</sup> of December 2020.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Candara",sans-serif;color:#595959'>Thanks &amp; Regards</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Candara",sans-serif;color:#595959'>, </span><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Candara",sans-serif;color:#595959'>Muhammad Ayaz | Logistics &amp; Material Controller</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Candara",sans-serif;color:#595959'> </span><b><i><span style='font-size:11.0pt;font-family:"Candara",sans-serif;color:navy'><img width="100" height="89" style="width:1.0416in;height:.927in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3OTg5OTYwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fE62QVAW4Ut7whm-vhQOxTwZv1vRZs3xXJj7TBhU5Vs" alt="cid:[email-masked]"></span></i></b><b><span lang="EN-US" style='font-size:11.0pt;font-family:"Candara",sans-serif;color:navy'> </span></b><b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>METALLIC BUILDING MATERIALS  L.L.C</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:gray'>P.O. Box 35857 | Dubai, United Arab Emirates</span><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:gray'><a target="_blank" rel="noreferrer"><span style="color:gray">Tel:+971</span></a> (0)  4289-4393, 289-4394 Ext:14 | Fax:+971 (0) 4289-4395</span><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:gray'>Cell:+971 56 888 9135,  <u><a href="http://www.mbmuae.net" rel="noreferrer"><span style="color:blue">www.mbmuae.net</span></a></u> </span><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:gray'> </span><span style="font-size:10.0pt;color:gray"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span lang="EN-US" style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:gray'>-------------------------------------------------------------------------------------------------------------------</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white;text-autospace:none">
<b><span lang="EN-US" style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:#878787'>Confidentiality note<br></span></b><span lang="EN-US" style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:#878787'>This e-mail, including any attachment, may contain confidential and privileged information. If you have received it by mistake, please notify us by reply e-mail and then delete this e-mail and any attachment from your system. Thank you!</span><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" dir="RTL" style="text-align:right;background:white;text-autospace:none;direction:rtl;unicode-bidi:embed">
<b><span lang="AR-AE" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>ملاحظـــة الخصوصية</span></b><span lang="EN-US" dir="LTR" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="AR-AE" dir="RTL" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>هذا البريد الالكتروني, بما فيه من مرفقات، قد يحتوي علي معلومات سرية ومتميزة. اذا استلمته عن طريق الخطأ، يرجى اعلامنا عن طريق الرد بالبريد الالكتروني ثم قم بحذف هذا البريد الالكتروني واي مرفق من الكمبيوتر الخاص بك. شكرا لك</span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#A6A6A6'><img width="161" height="70" style="width:1.677in;height:.7291in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3OTg5OTYwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CsC8FcELtYHLvfuYDuapTRp1YneV4XPAytghVWCy38Q" alt="Description: cid:[email-masked]"></span><b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#80C535'>Think about the Environment before printing this e-mail!</span></b><b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#92D050'> </span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-family:"Cambria",serif;color:black'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Splash &lt;[email-masked]&gt; <br><b>Sent:</b> 04 January 2021 02:04<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#1951751] - Article Feedback - What is your policy on returns?</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Ayaz,</span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for any inconvenience caused however, We request you to please share with us your exact order number so that we assist you with this accordingly.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are looking forward to hear from you soon. Thank you for your help!</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div><div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div></div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1951751:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
</div>
<div></div>
<div></div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1951751