Subject: Ticket Assigned - Conversation with hiba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 19:42:27 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hiba hiba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hiba Bot:  Hi Hiba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259678838 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966558368394 Bot:  Please wait while we transfer you to an agent Customer:  Why the status of my order is that it is undelivered and returned to DC Customer:  Even I didn't get any call Customer:  I want to recieve it Agent:  Hi Hiba, Thank you for contacting us. How may I help you? Customer:  Why the status of my order is that it is undelivered and returned to dc Agent:  Could you please share your order number so that I can assist you further? Customer:  +966558368394 Customer:  Sorry Customer:  Its the number 6259678838 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Sure Agent:  after we checked the order will be delivered in another day Customer:  But why it is returned? Customer:  To its DC Agent:  it's with the courier team in there distribution facility Customer:  I thought maybe you called us and we didn't receive Agent:  The order will be out for delivery again Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hiba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259678838 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:34 PM, 03rd Jan                   Mohammad                   Hi Hiba, Thank you for contacting us. My name is Mohammad. How may I help you?            11:35 PM, 03rd Jan                     hiba                    6259678838 this is my order number. I want to recieve it. Why it is not delivered and its status is that it is rejected?           11:36 PM, 03rd Jan                   Mohammad                   Please allow me to check it for you.            11:36 PM, 03rd Jan                     hiba                    Sure           11:36 PM, 03rd Jan                   Mohammad                   our courier tried contacting you on +966558368394 is this your correct number ?           11:37 PM, 03rd Jan                     hiba                    Yes. Call is not recieved?           11:37 PM, 03rd Jan                   Mohammad                   Ok do not worry may be due to some issue they have not delivered           11:38 PM, 03rd Jan                   Mohammad                   they will contact you again for delivery           11:38 PM, 03rd Jan                     hiba                    Can you change the number?           11:38 PM, 03rd Jan                   Mohammad                   please be informed that our courier always do 3 attempts for delivery.           11:38 PM, 03rd Jan                   Mohammad                   Yes i can change.           11:38 PM, 03rd Jan                   Mohammad                   please give me the other number ?           11:39 PM, 03rd Jan                     hiba                    Sure. Let me give you another number           11:39 PM, 03rd Jan                     hiba                    0583683942           11:41 PM, 03rd Jan                   Mohammad                   ok i will forward the number to the courier           11:41 PM, 03rd Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:41 PM, 03rd Jan                     hiba                    Sure. I am waiting.           11:41 PM, 03rd Jan                   Mohammad                   We will deliver it soon.           11:42 PM, 03rd Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:42 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1952634