Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 19:34:19 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>With reference to below communication, please update me know when I’ll receive refund amount for <b>Order #: 6248922363 (SD000628906).</b></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Best regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Yasir Touheed</span></div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br><b>Sent:</b> Friday, December 18, 2020 2:05 AM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#1888385] - Returns</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Yasir,<br><br>Thanks for getting in touch with us.<br><br>We are very sorry for the unpleasant experience you had to face. We certainly apologies for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We can check that your order was not delivered to you and now it is sent back to the warehouse. We request you to please place a new order and this won't happen again.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Refund for your order will be processed soon.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks for your understanding and cooperation. Feel free to get in touch with us for any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team.</span><span style="font-size:10.0pt;color:#1F497D"></span>
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<b>From:</b> Yasir Tauheed &lt;[email-masked]&gt; <br><b>Sent:</b> Friday, December 18, 2020 12:56 AM<br><b>To:</b> Centrepoint &lt;[email-masked]&gt;<br><b>Subject:</b> Re: [#1888385] - Returns</div>
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<div class="MsoNormal">Hi Centrepoint Support Team,</div>
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<div class="MsoNormal">Thanks for your quick reply. Unfortunately, the driver who contacted me for delivery didn’t deliver the order to me. Now I am waiting to receive refund from Centrepoint. Please take refund action as quick as possible.</div>
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<div class="MsoNormal">Best regards,</div>
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<div class="MsoNormal">Yasir Touheed</div>
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<div class="MsoNormal">0596866005<span style="font-size:10.0pt;color:#1F497D"></span>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt; <br><b>Sent:</b> Thursday, December 17, 2020 10:39 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#1888385] - Returns</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Yasir​,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for any inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that our courier partner tried to contact you on (+966596866005) thrice on 3 different days but didn't receive any response from your end.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your refund will be sent back to the same payment method you used at the time for shopping.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1888385:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1888385