Subject: Ticket Assigned - Conversation with hamdan hussain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 18:50:22 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hamdan hussain hamdan hussain                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  hamdan hussain Bot:  Hi Hamdan Hussain ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I need to know about my refund amount. Customer:  I have not received the refund amount Agent:  Could you please share your order number so that I can assist you further? Customer:  Yea Customer:  Order no # 6212256675 Agent:  Due to technical  issued we are not able to check   you the information we will contact to you after sometime on your email Customer:  Ok Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hamdan Hussain ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:43 PM, 03rd Jan                   Mohammad                   Hi Hamdan, Thank you for contacting us. My name is Mohammad. How may I help you?            10:44 PM, 03rd Jan                     hamdan hussain                    I have not received my refund amount. It is more than a month now.           10:44 PM, 03rd Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           10:45 PM, 03rd Jan                     hamdan hussain                    Yes           10:45 PM, 03rd Jan                     hamdan hussain                    Order no #6212256675           10:45 PM, 03rd Jan                   Mohammad                   Please allow me to check it for you.            10:45 PM, 03rd Jan                     hamdan hussain                    Yes please           10:46 PM, 03rd Jan                   Mohammad                   Please allow us some time to work on it           10:47 PM, 03rd Jan                     hamdan hussain                    Ok           10:48 PM, 03rd Jan                   Mohammad                   I will get back to you on [email-masked]           10:48 PM, 03rd Jan                   Mohammad                   with in 24-48 hours you will get an response.           10:48 PM, 03rd Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:48 PM, 03rd Jan                     hamdan hussain                    I will highly appreciate a response as well as the refund amount           10:49 PM, 03rd Jan                   Mohammad                   we will respond with both.           10:49 PM, 03rd Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:50 PM, 03rd Jan                     hamdan hussain                    I have already raised this query several times via calls,chat as well as email and still there is no solution.           10:50 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1952511