Subject: Ticket Assigned - Conversation with syed maqsood ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 16:49:49 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed maqsood ali syed maqsood ali                    Bot:  Hi again! Bot:  Please enter your name Customer:  syed maqsood ali Bot:  Hi Syed Maqsood Ali ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:37 PM, 03rd Jan                     syed maqsood ali                    Ok           08:37 PM, 03rd Jan                   Mohammad                   Hi Ali, Thank you for contacting us. My name is Mohammad. How may I help you?            08:37 PM, 03rd Jan                     syed maqsood ali                    9625891306           08:37 PM, 03rd Jan                     syed maqsood ali                    Please cancel the return           08:37 PM, 03rd Jan                   Mohammad                   Please allow me to check it for you.            08:38 PM, 03rd Jan                     syed maqsood ali                    Ok           08:38 PM, 03rd Jan                     syed maqsood ali                    It was showing 5 peice at the time order but i received only one peice in that           08:39 PM, 03rd Jan                   Mohammad                   ok deleted as per your request.           08:40 PM, 03rd Jan                   Mohammad                   Is there anything else I can help ?           08:41 PM, 03rd Jan                     syed maqsood ali                    Yes           08:41 PM, 03rd Jan                   Mohammad                   Please tell me           08:41 PM, 03rd Jan                     syed maqsood ali                    I received only one piece instead of 5 pieces as mentioned           08:41 PM, 03rd Jan                   Mohammad                   order number ?           08:41 PM, 03rd Jan                     syed maqsood ali                    9625891306           08:42 PM, 03rd Jan                     syed maqsood ali                    One toy mentioned as 5 peices but i received only 1 peice from that           08:43 PM, 03rd Jan                   Mohammad                   Please allow me to check it for you.            08:43 PM, 03rd Jan                     syed maqsood ali                    Please           08:43 PM, 03rd Jan                   Mohammad                   Please tell the exact item name           08:44 PM, 03rd Jan                     syed maqsood ali                    Viking toys ecoline           08:45 PM, 03rd Jan                   Mohammad                   ok let me check           08:46 PM, 03rd Jan                     syed maqsood ali                    Please           08:46 PM, 03rd Jan                   Mohammad                   Please allow me to work           08:47 PM, 03rd Jan                   Mohammad                   I will come back on [email-masked]           08:47 PM, 03rd Jan                     syed maqsood ali                    Ok           08:48 PM, 03rd Jan                   Mohammad                   thanks for cooperation.           08:49 PM, 03rd Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:49 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1952171