Subject: Ticket Assigned - Conversation with asadullah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 16:49:21 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asadullah asadullah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  asadullah Bot:  Hi Asadullah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257714101 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599130668            08:40 PM, 03rd Jan                   Mohammad                   Hi Asadullah, Thank you for contacting us. My name is Mohammad. How may I help you?            08:41 PM, 03rd Jan                     asadullah                    I placed order on 24/12 but still it is showing processing??           08:42 PM, 03rd Jan                     asadullah                    Where is my order 6257714101           08:43 PM, 03rd Jan                   Mohammad                   Please allow me to check it for you.            08:44 PM, 03rd Jan                     asadullah                    OK           08:45 PM, 03rd Jan                   Mohammad                   we apologize for delay.           08:45 PM, 03rd Jan                   Mohammad                   Please allow me to forward the case to warehouse.           08:45 PM, 03rd Jan                   Mohammad                   So that order can be shipped and available for pickup soon           08:46 PM, 03rd Jan                     asadullah                    OK           08:46 PM, 03rd Jan                   Mohammad                   thanks for understanding.           08:49 PM, 03rd Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:49 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1952169