Subject: Re: Homebox_PKT_June'21 First week
From: Alan Ninan <[email-masked]>
To: HomeBox LSM <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Sun, 6 Jun 2021 19:33:49 -0700 (MST)

Hi Team, 

Please find the PKT test results for June 1st Week. Please ensure everyone goes through the right answers and agents who scored less than 80, please connect with me at the earliest. 

Agent details 	Total score 
Abu Sufian _ [email-masked] 	80 
Adam Yousif _ [email-masked] 	80 
Amir Aziz _ [email-masked] 	90 
Amr Khalil _ [email-masked] 	70 
Ankit Kumar _ [email-masked] 	90 
Hasan Nour _ [email-masked] 	80 
Ibrahem Mahmoud _ [email-masked] 	80 
javed aslam _ [email-masked] 	100 
Jok Kuol _ [email-masked] 	100 
Malek al hosan _ [email-masked] 	90 
Mohammed Ali _ [email-masked] 	90 
Mohammed Faizan _ [email-masked] 	80 
Mohd Iqbal _ [email-masked] 	100 
Mosab Nasreldin _ [email-masked] 	80 
Qeyamuddin _ [email-masked] 	100 
Rami Kassam _ [email-masked] 	60 
Saleh Ahmed _ [email-masked] 	80 
Sreelal C T _ [email-masked] 	70 
Waseem Khan _ [email-masked] 	80 
Yahkoob Erachat _ [email-masked] 	70 

Questions 	Correct answers 
1. Which of the below statement is correct, regarding Express deliveries? 	Express deliveries are only available at store level 
2. Once click and collect order placed, can we change the branch as well as order type to delivery? 	No 
3. Is Click and collect option available for furniture/mattress? 	No 
4. Which Homebox account details should match for linking with Shukran? 	Mobile no. and email address 
5. Can partial cancellation be done before the consignment is created? 	Yes 
6. To check if any items have been cancelled from a customers order, we can check: * 	Order modification history in HYBRIS 
7. My credit can be used: 	At any Landmark group concept. Cx only has to sign in to use the amount in the wallet. 
8. Can we view, online household item delivery schedule on GDMS? 	No 
9. Can we change the address on the date scheduled for delivery? 	No 
10. If cx comes on chats and he/she has chatted previously with another agent for the same issue(as is visible when we scroll up to view the chat history) when closing the chat: 	Check the ticket number the last agent created by scrolling up in the chat. Ensure that it is a chat ticket too. If it is chat ticket for the same issue, then append to that ticket. 

Agent details 	PKT score May Last week 	PKT score June First week 
Abu Sufian _ [email-masked] 	70 	80 
Adam Yousif _ [email-masked] 	80 	80 
Amir Aziz _ [email-masked] 	90 	90 
Amr Khalil _ [email-masked] 	100 	70 
Ankit Kumar _ [email-masked] 	90 	90 
Hasan Nour _ [email-masked] 	100 	80 
Ibrahem Mahmoud _ [email-masked] 	Did not attempt 	80 
javed aslam _ [email-masked] 	100 	100 
Jok Kuol _ [email-masked] 	100 	100 
Malek al hosan _ [email-masked] 	90 	90 
Mohammed Ali _ [email-masked] 	90 	90 
Mohammed Faizan _ [email-masked] 	90 	80 
Mohd Iqbal _ [email-masked] 	Did not attempt 	100 
Mosab Nasreldin _ [email-masked] 	80 	80 
Qeyamuddin _ [email-masked] 	80 	100 
Rami Kassam _ [email-masked] 	50 	60 
Saleh Ahmed _ [email-masked] 	60 	80 
Sreelal C T _ [email-masked] 	100 	70 
Waseem Khan _ [email-masked] 	100 	80 
Yahkoob Erachat _ [email-masked] 	100 	70 

Regards, 
Alan Ninan 
Process Trainer 
[email-masked] 

From: "alan ninan" <[email-masked]> 
To: "HomeBox LSM" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Saturday, June 5, 2021 3:59:29 PM 
Subject: Homebox_PKT_June'21 First week 

Hi Team, 

Hope this email finds you well! 

Would like to roll out the process knowledge test for Homebox_June'21 First week. Please ensure completion by tomorrow(Sunday) 6 PM IST, feel free to connect with me in-case of any issues/query. 

Please click on [ https://docs.google.com/forms/d/e/1FAIpQLSfB3aM3ao8cRBxWKqfWTzipNl9_-xKdNDhevG-IwBdg0D9pXw/viewform | PKT_June'21_First week ] to attempt the test. 

The passing score is 80 and the test report will be released on Monday. 

Note: Link might prompt you to login with a Google account, as the test is made in the google form and limited to 1 response, use any of your google accounts. 

Regards, 
Alan Ninan 
Process Trainer 
[email-masked]