Subject: Daily performance summary for LiveSalesman team for May 26th, 2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>
Date: Thu, 27 May 2021 05:38:25 -0700 (MST)

Good day. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for May 26th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Abu Sufian 		1 	19 			20 
Adam musa yagoub yousif 		1 	15 			16 
Amir Aziz 	6 			8 		14 
Ankit Kumar 	6 	2 	13 		5 	26 
Hasan Nour 	7 					7 
Ibrahem Mahmoud 			23 			23 
Jok Kuol 		2 	29 		4 	35 
Mohammad Faizan 		1 	23 		1 	25 
Mohammed Ali 					11 	11 
Mosab Mohammed Abdalla Nasreldin 		2 	12 		4 	18 
No Agent 	1 				11 	12 
Sreelal.t CT 		4 	31 		3 	38 
Waseem Ahemad . Khan 			2 		2 	4 
Grand Total 	20 	13 	167 	8 	41 	249 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abu sufian 	42 	41 
adam yousif 	68 	65 
ankit KUMAR 	28 	26 
Ibrahem Mahmoud 	39 	38 
JOK KUOL 	64 	63 
Mohammad Faizan 	61 	58 
mosab nasreldin 	18 	18 
Sreelal ct 	64 	59 
waseem khan 	4 	2 
Grand Total 	388 	370 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	2 
		Delayed Delivery (Furniture) 	2 
		Delayed Delivery (HH) 	2 
		Delivery Status 	42 
		Partial Delivery 	1 
		Reschedule Delivery 	6 
	Delivery Related Total 		55 
	Product Complaint 	Complaint within Warranty 	14 
	Product Complaint Total 	14 
	Refunds and Cancelations 	Cancelation 	5 
		Refund for Other reason 	1 
		Refunds after Return 	6 
		Return Request Initiation 	9 
	Refunds and Cancelations Total 	21 
Customer Services Total 			90 
No Answer 	No Answer 	No Answer 	9 
	No Answer Total 		9 
No Answer Total 			9 
PreSales 	Other Enquiry 	Offers 	4 
		Payment Methods 	2 
		Store Availability 	14 
		Store Location 	1 
		Using Shukran Points 	1 
		Website/App Issues 	3 
	Other Enquiry Total 		25 
	Policy Related 	Delivery Cost 	7 
		Delivery Time 	6 
		Return Policy 	1 
	Policy Related Total 		14 
	Product Related 	Combo 	4 
		Product Specification 	46 
	Product Related Total 		50 
	(blank) 	(blank) 	6 
	(blank) Total 		6 
PreSales Total 			95 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			194 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 		
Agents 	0-2 days 	7-10 days 	Grand Total 
Amir Aziz 	12 		12 
Ankit Kumar 	2 		2 
Hasan Nour 	9 		9 
Mohd Adeel Akhter 	3 	2 	5 
Grand Total 	26 	2 	28 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abu Sufian 	1 	3 	1 	1 	1 	7 
Adam musa yagoub yousif 	3 	1 			1 	5 
Ankit Kumar 		1 	1 	2 		4 
Ibrahem Mahmoud 				1 		1 
Jok Kuol 	1 				1 	2 
Mosab Mohammed Abdalla Nasreldin 	3 			2 		5 
Sreelal.t CT 	4 	1 			1 	6 
Grand Total 	12 	6 	2 	6 	4 	30 

    * Total count of ageing for emails( UAE) : 
Emails 	Ageing 			
Agents 	0-2 days 	3-4 days 	7-10 days 	Grand Total 
Ankit Kumar 	15 	1 	1 	17 
Mohammad Faizan 	1 			1 
Mohammed Ali 	6 			6 
Sreelal.t CT 	1 	1 		2 
Waseem Ahemad . Khan 	6 			6 
Grand Total 	29 	2 	1 	32 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]