Subject: Daily performance summary for LiveSalesman team for May 19th, 2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>, Ankit Arora <[email-masked]>, faizal maradeya <[email-masked]>, Shahzeen Rizvi <[email-masked]>
Date: Thu, 20 May 2021 05:37:00 -0700 (MST)

Good day. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for May 19th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 							
Agents 	Facebook KSA HB 	Facebook UAE 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails KSA 	Emails UAE 	Grand Total 
Abu Sufian 				16 				16 
Adam musa yagoub yousif 			5 	28 				33 
Amir Aziz 	2 	11 			7 			20 
Amr Khalil 						12 		12 
Ankit Kumar 			2 				25 	27 
Hasan Nour 		11 						11 
Ibrahem Mahmoud 				21 				21 
Jok Kuol 			6 	13 		8 		27 
Manmoon Alsadig Haroon Adam 						14 		14 
Mohammad Faizan 				22 				22 
Mohammed Ali 						2 	28 	30 
Mohd Adeel Akhter 		2 						2 
Mohd Iqbal 						47 		47 
Mosab Mohammed Abdalla Nasreldin 			2 	23 			1 	26 
Niren Dsouza 						3 		3 
No Agent 		15 				20 	8 	43 
Sreelal.t CT 			4 	27 				31 
Waseem Ahemad . Khan 				38 				38 
Yahkoob Erachat 						1 		1 
Grand Total 	2 	39 	19 	188 	7 	107 	62 	424 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abu sufian 	45 	1 
adam yousif 	94 	1 
Amir Aziz 	1 	1 
Ibrahem Mahmoud 	31 	1 
JOK KUOL 	64 	1 
Mohammad Faizan 	62 	1 
Mohammed ali 	1 	1 
mosab nasreldin 	67 	1 
Sreelal ct 	51 	1 
waseem khan 	81 	1 
Grand Total 	497 	10 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	2 
		Delayed Delivery (HH) 	1 
		Delivery Status 	51 
		Partial Delivery 	1 
		Reschedule Delivery 	3 
		(blank) 	3 
	Delivery Related Total 		61 
	Product Complaint 	Complaint outside Warranty 	1 
		Complaint within Warranty 	24 
	Product Complaint Total 	25 
	Refunds and Cancelations 	Cancelation 	13 
		Refund for Other reason 	1 
		Refunds after Return 	5 
		Return item not received 	1 
		Return Request Initiation 	11 
	Refunds and Cancelations Total 	31 
	(blank) 	(blank) 	22 
	(blank) Total 		22 
Customer Services Total 			139 
Mattress Related 	Post-Sales 	Product Complaints 	1 
	Post-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	10 
	No Answer Total 		10 
	(blank) 	(blank) 	2 
	(blank) Total 		2 
No Answer Total 			12 
PreSales 	Other Enquiry 	Offers 	3 
		Payment Methods 	2 
		Store Availability 	13 
		Store Location 	7 
		Using Shukran Points 	3 
		Website/App Issues 	3 
	Other Enquiry Total 		31 
	Policy Related 	Delivery Cost 	8 
		Delivery Time 	4 
	Policy Related Total 		12 
	Product Related 	Combo 	3 
		Product Specification 	42 
		(blank) 	1 
	Product Related Total 		46 
	(blank) 	(blank) 	17 
	(blank) Total 		17 
PreSales Total 			106 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			258 

    * Total count of ageing for Facebook: 
Facebook UAE 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Amir Aziz 	11 	1 	3 	4 	4 	23 
Ankit Kumar 					1 	1 
Hasan Nour 	8 					8 
Mohd Adeel Akhter 	15 	6 	2 		2 	25 
Grand Total 	34 	7 	5 	4 	7 	57 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abu Sufian 	4 	1 	1 	3 	3 	12 
Adam musa yagoub yousif 	7 	1 				8 
Ankit Kumar 	2 				1 	3 
Jok Kuol 	2 					2 
Mohammad Faizan 	1 					1 
Mosab Mohammed Abdalla Nasreldin 	4 	3 				7 
Sreelal.t CT 	2 	1 		2 		5 
Grand Total 	22 	6 	1 	5 	4 	38 

    * Count of ageing for Instagram: 
Instagram 	Ageing 			
Agents 	0-2 days 	3-4 days 	+15 days 	Grand Total 
Amir Aziz 	1 	1 		2 
Niren Dsouza 			1 	1 
Grand Total 	1 	1 	1 	3 

    * Total count of ageing for emails( UAE) : 
Emails UAE 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdul Saboor 						1 	1 
Ankit Kumar 	19 	4 	1 	8 	1 	3 	36 
Mohammed Ali 	19 	1 		1 		1 	22 
Mohd Adeel Akhter 						1 	1 
Mohd Iqbal 	1 						1 
Mosab Mohammed Abdalla Nasreldin 	5 						5 
Grand Total 	44 	5 	1 	9 	1 	6 	66 

    * Total count of ageing for emails( KSA) : 
Emails KSA 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amr Khalil 	20 	3 		9 	3 	7 	42 
Hasan Nour 	1 			3 	4 	9 	17 
Javed Aslam 	1 						1 
Jok Kuol 	3 			2 			5 
Manmoon Alsadig Haroon Adam 	18 	2 		2 	3 	31 	56 
Mohammed Ali 		1 		1 			2 
Mohd Adeel Akhter 	14 		1 	6 	2 	11 	34 
Mohd Iqbal 	52 	4 	1 	10 		2 	69 
Niren Dsouza 	1 			2 			3 
Qeyamuddin Lsm 	2 						2 
Rabea Mohammed 	1 						1 
Waseem Ahemad . Khan 				4 		1 	5 
Yahkoob Erachat 	1 	1 					2 
Grand Total 	114 	11 	2 	39 	12 	61 	239 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]