Subject: Daily performance summary for LiveSalesman team for April 5th 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>, deeksha <[email-masked]>, Ankit Arora <[email-masked]>, Yahia Taha <[email-masked]>
Date: Tue, 6 Apr 2021 09:14:43 -0700 (MST)

Greetings of the day. 
Please find listed below the performance data for the LiveSalesman team for April 5th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 						
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails(KSA) 	Emails(UAE) 	Grand Total 
Abu Sufian 		1 	11 				12 
Alka Pandey 	9 		3 			16 	28 
Amer Kher Bek 			9 		71 		80 
Amir Aziz 	9 					11 	20 
Amr Khalil 					1 		1 
Ankit Kumar 		2 	48 				50 
Apoorv Joshi 						1 	1 
Hasan Nour 					7 		7 
Ibrahem Mahmoud 			64 				64 
Jok Kuol 		7 	35 				42 
Manmoon Alsadig Haroon Adam 					43 		43 
Mohammed Ali 			31 				31 
Mosab Mohammed Abdalla Nasreldin 		6 	36 				42 
Niren Dsouza 				5 	4 	1 	10 
Sheikh Shaikhul Islam 		3 	24 				27 
Sreelal.t CT 		1 	17 				18 
Syed Ataullah 					12 		12 
Grand Total 	18 	20 	278 	5 	138 	29 	488 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abu sufian 	55 	42 
adam yousif 	5 	4 
Alka Pandey 	7 	7 
Amer Kher Bek 	10 	10 
ankit KUMAR 	74 	62 
Ibrahem Mahmoud 	114 	114 
JOK KUOL 	59 	57 
Mohammed ali 	37 	37 
mosab nasreldin 	67 	65 
Sheikh Islam 	36 	25 
Sreelal ct 	36 	30 
Grand Total 	500 	453 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	10 
		Delayed Delivery (Furniture) 	9 
		Delayed Delivery (HH) 	4 
		Delivery Status 	74 
		Partial Delivery 	7 
		Reschedule Delivery 	4 
		(blank) 	4 
	Delivery Related Total 		112 
	Product Complaint 	Complaint within Warranty 	17 
	Product Complaint Total 	17 
	Refunds and Cancelations 	Cancelation 	3 
		Refund for Other reason 	2 
		Refunds after Return 	9 
		Return item not received 	1 
		Return Request Initiation 	12 
	Refunds and Cancelations Total 	27 
	(blank) 	(blank) 	31 
	(blank) Total 		31 
Customer Services Total 			187 
Mattress Related 	Post-Sales 	Delivery & Shipping Related 	1 
		Returns and Free Trial 	1 
	Post-Sales Total 		2 
	Pre-Sales 	Other PreSales 	1 
		Product Query - Size/Material Etc. 	1 
	Pre-Sales Total 		2 
Mattress Related Total 			4 
No Answer 	No Answer 	No Answer 	27 
		(blank) 	1 
	No Answer Total 		28 
	(blank) 	(blank) 	3 
	(blank) Total 		3 
No Answer Total 			31 
PreSales 	Other Enquiry 	Offers 	3 
		Payment Methods 	4 
		Store Availability 	25 
		Store Location 	10 
		Using Shukran Points 	3 
		Website/App Issues 	3 
	Other Enquiry Total 		48 
	Policy Related 	Delivery Cost 	14 
		Delivery Time 	2 
		Return Policy 	1 
	Policy Related Total 		17 
	Product Related 	Combo 	5 
		Pricing 	1 
		Product Specification 	53 
		(blank) 	1 
	Product Related Total 		60 
PreSales Total 			125 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			347 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	8 						8 
Amir Aziz 	34 	6 	2 			1 	43 
Mohd Adeel Akhter 			1 	2 	2 	1 	6 
Saurav Chakraborty 	21 						21 
Grand Total 	63 	6 	3 	2 	2 	2 	78 

    * Total count of ageing for Whatsapp: 
Whatsapp open 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abu Sufian 	2 		1 				3 
Adam musa yagoub yousif 	2 						2 
Amer Kher Bek 						3 	3 
Amir Aziz 						2 	2 
Amr Khalil 	2 						2 
Ankit Kumar 	4 		5 	7 	1 	1 	18 
Hasan Nour 	1 			2 		2 	5 
Ibrahem Mahmoud 		1 		4 			5 
Jok Kuol 	8 		3 	2 			13 
Mohammed Ali 	2 	2 		2 	1 	1 	8 
Mosab Mohammed Abdalla Nasreldin 	6 						6 
Sheikh Shaikhul Islam 	2 						2 
Sreelal.t CT 	1 			1 		1 	3 
Grand Total 	30 	3 	9 	18 	2 	10 	72 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	+15 days 	Grand Total 
Niren Dsouza 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amer Kher Bek 	46 	8 		1 	1 		56 
Amir Aziz 				1 			1 
Amr Khalil 	14 	15 	6 	10 	4 	14 	63 
Hasan Nour 	21 	2 		1 		1 	25 
Ibrahem Mahmoud 						1 	1 
Manmoon Alsadig Haroon Adam 	31 	14 	4 	3 	3 		55 
Mohd Adeel Akhter 			6 		1 	1 	8 
Niren Dsouza 	29 	1 	1 	2 		1 	34 
Syed Ataullah 	6 	4 	3 	1 	1 	4 	19 
Grand Total 	147 	44 	20 	19 	10 	22 	262 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 				
Agents 	0-2 days 	3-4 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	13 		1 	4 	18 
Amir Aziz 	7 			1 	8 
Ankit Kumar 	3 				3 
Mohammed Ali 	4 	1 			5 
Niren Dsouza 	1 	3 			4 
Sheikh Shaikhul Islam 	3 				3 
Sreelal.t CT 	1 			1 	2 
Grand Total 	32 	4 	1 	6 	43 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]