Subject: New Reply Received - Re: 0509599191 - COMPLIANT!! URGENT REPLT
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 17:53:34 +0000

Hi Alka Pandey,  The customer has responded to the ticket.  Re: 0509599191 - COMPLIANT!! URGENT REPLT  Ticket comment <div>DEAR AJAY</div>
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<div>PLEASE SEE THE BELOW EMAIL FROM YOUR CUSTOMER SERVICE TEAM AS THEY DONT KNOW HOW TO RESPECT AND UPDATE THE CUSTOMER ACCORDINGLY!!!</div>
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<div>MY PARENTS TRIED TO CALL THEM MANY TIMES FOR OUR REFUND SINCE DECEMBER 2020 AND UNTIL NOW ALL THEY CAN SAY IS THEY WILL ESCALATE THE MATTER!!!! </div>
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<div>I ALREADY SENT THEM MY BANK DETAILS COUPLE OF TIMES BUT NO RESPONSE!! </div>
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<div>CUSTOMER SERVICE IS NOT PROPERLY WORKING!!! <br><div>
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<div>On Tuesday, March 9, 2021, 9:20 PM, kevin villa &lt;[email-masked]&gt; wrote:</div>
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I DID NOT RECEIVE UNTIL NOW THE REFUND LAST DECEMBER 2020 and I ALREADY SPOKE WITH RAIN LAST WEEK AND SHE MENTIONED THAT THE MANAGER WILL BE CONTACTING ME AT 6PM BUT UNTIL NOW NO UPDATE YET!!! <br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv6434091641yqt0727852047" id="yiv6434091641yqt95070">
<div class="yiv6434091641yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Wednesday, February 10, 2021, 10:25 PM, kevin villa &lt;[email-masked]&gt; wrote:</div>
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<br>I WANT YOUR MANAGER TO CALL ME TOMORROW 0509599191 OR ELSE I WILL REPORT YOU TO THE CONSUMER RIGHTS IN DUBAI<br><br><div class="yiv6434091641yqt6609461977" id="yiv6434091641yqt12972">
<div class="yiv6434091641yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Saturday, February 6, 2021, 17:59, Home Box &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr"><div dir="ltr">Hi Louies_5991,<br><br>We've really apologize for a delayed ,<br><br>We've checked , Your request has been raised to the higher management for refund ,<br><br>Your patience is highly appreciated.<br>​<br>Your friends,<br>The HomeBox Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2055317