Subject: New Reply Received - Invoice 29001004114220200515 Sofa Set Defect
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 17:22:10 +0000

Hi Alka Pandey,  The customer has responded to the ticket.  Invoice 29001004114220200515  Sofa Set  Defect  Ticket comment <div>Hi Team,</div>
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<div id="yMail_cursorElementTracker_1617210911872">Appriciate your help to sending your guy to inspect the product. As i was not available at home your inspector met my cousin who had not idea about the damage and quality.</div>
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<div id="yMail_cursorElementTracker_1617210975217">This product cannot be repaired by tightning screws and i will not be happy if this issue left unsolved. Request you to replace or refund the full amount.</div>
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<div id="yMail_cursorElementTracker_1617211293488">Thanks and Regards,<br id="yMail_cursorElementTracker_1617210890387"><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Tue, 30 Mar 2021 at 2:50 pm, Home Box</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv8434481690"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div style="font-family:system-ui, -apple-system, BlinkMacSystemFont, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;line-height:20px;background:transparent">Hi Yaseen,</div>
<div style="font-family:system-ui, -apple-system, BlinkMacSystemFont, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;line-height:20px;background:transparent"><br></div>
<div style="font-family:system-ui, -apple-system, BlinkMacSystemFont, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;line-height:20px;background:transparent">Thank you for getting in touch with us.</div>
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<br>Kindly be informed that your complaint has been registered with us under the reference number  2654036.<br><br>We have forwarded the request to the service department and it will be resolved within the next 3-5 working days.<br><br>Feel free to get in touch with us for further assistance.<br>
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<div style="font-family:system-ui, -apple-system, BlinkMacSystemFont, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;line-height:20px;background:transparent">Your friends,</div>
<div style="font-family:system-ui, -apple-system, BlinkMacSystemFont, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;line-height:20px;background:transparent">The HomeBox Support Team</div>
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<div class="yiv8434481690freshdesk_quote">
                          <blockquote class="yiv8434481690freshdesk_quote">
                            On
                            Tue, 30 Mar at 11:26 AM
                            <span class="yiv8434481690separator">,  Yaseen Mohammed &lt;[email-masked]&gt;  wrote:
                            </span><div>Please find the attached video,all set has same issue.<br id="yiv8434481690yMail_cursorElementTracker_1617088967668"><br>
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<div id="yiv8434481690ymail_android_signature"><a rel="noreferrer" id="yiv8434481690ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div></div>
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<div class="yiv8434481690freshdesk_quote"><blockquote class="yiv8434481690freshdesk_quote">
<div>On Tue, 30 Mar 2021 at 10:08 am, Home Box</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv8434481690"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Yaseen ​</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for your response.</div>
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<div dir="ltr">Kindly share video less than 20MB.</div>
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<div dir="ltr">We await your response.</div>
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<br>Your Friends,<br>The Support Team.<br>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2279966